CrawlJobs Logo

Customer Service Advisor

planetrecruitment.co.uk Logo

PLANET RECRUITMENT SERVICES LTD

Location Icon

Location:
United Kingdom , Cowley

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

30000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a Customer Service person based on the outskirts of Cowley, Oxfordshire. This role is initially to cover a 12 month period with the look of going permenant at the end. Due to location you will ideally drive. Working hours are Monday to Friday 9am – 5pm.

Job Responsibility:

  • Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat
  • Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution
  • Coordination: Communicate with transport service providers to ensure seamless delivery processes
  • Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system
  • System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience
  • Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives
  • Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance
  • Community Management (Social Media): Engage with followers and respond to comments and messages

Requirements:

  • Fluency in English for communication in a global environment
  • Previous experience within a customer support role
  • A passion for delivering exceptional customer service and exceeding customer expectations
  • Strong communication and teamwork abilities to foster a supportive and collaborative team environment
  • Exceptional self-organization and time management skills to stay ahead of goals
  • A commitment to continuous learning, self-improvement, and process optimization
  • Solid IT skills and adaptability to new systems and tools

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
PLANET RECRUITMENT SERVICES LTD - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Advisor

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Sunderland
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Barnsley
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Coventry
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Plymouth
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Call centre/contact centre experience is essential
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer service advisor

For Foundever's office in Copenhagen, we are looking for a Customer Service Advi...
Location
Location
Denmark , Copenhagen
Salary
Salary:
20000.00 DKK / Month
foundever.com Logo
Foundever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Speak Norwegian fluently
  • Love exceeding customers’ expectations
  • Want to be part of a strong team at a dynamic workplace
  • Want the option of working from home
  • Possess communication skills
  • Have a great attitude to teamwork
  • Provide a stable and calm working environment
  • Have an internet connection with the option of connecting with a LAN-cable
  • Living in and have a registered address in Denmark
Job Responsibility
Job Responsibility
  • Deliver an exceptional support and service of the best diabetes health care products on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries
  • Be part of continually developing and optimizing our project and processes in order to ensure happy customers
  • Do administrative support for our management team by doing ad-hoc-tasks like back-office assignments
  • Ensure that you are continually compliant with our KPI’s in regards to call length, service level and quality of service
  • Comply with client standards, code of conduct, and fully live up to the moral codex
What we offer
What we offer
  • 9% Free Choice Account
  • Pension Scheme - Foundever pays 10%
  • Great development opportunities
  • 5 paid personal days annually on top of the holiday scheme
  • A fantastic working environment with social events like board summer parties, social calls, team events
  • The option of working from home if located in Denmark
  • Provided with necessary equipment (computer screens, headset, keyboard)
  • Fulltime
Read More
Arrow Right

German Speaking Customer Service Advisor

To provide a professional outbound service to company points of contact to discu...
Location
Location
United Kingdom , Remote
Salary
Salary:
Not provided
foundever.com Logo
Foundever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English and German
  • Previous experience in customer service, preferably in the financial industry
  • Computer literate: Word-processing, Excel, internet and general systems usage
  • Ability to work under pressure, detail oriented and flexible
  • Strong interpersonal, communication and customer service skills
  • Initiative, ability to multitask and prioritise
  • Experience in cards business or an interest in financial matters highly valued, although not essential
  • Sense of urgency and responsibility required
  • Problem solving and conflict resolution
  • Effectively prioritise time & manage work to deadlines
Job Responsibility
Job Responsibility
  • Researching and reviewing company expenditure and usage of self-service tool known as MiVision
  • Working closely with the accounts Regional Sales Managers to discuss each individual client and how best to support them
  • Outbound calling to identify customer’s needs and potential opportunities, passing warm sales leads back to the account
  • Providing general product information
  • Promoting the benefits of MiVision and the self-service options it can fulfil
  • Dealing with enquiries related to the client’s product range, whilst providing a high standard of service
  • Working closely with the Corporate Cards team if follow up is required
  • To develop and maintain a full technical knowledge of client products and services
  • To deal with all correspondence as requested/required
  • Diarising and logging of all calls accurately to ensure follow up calls are completed as and when needed
What we offer
What we offer
  • 4 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
  • Perks: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Join us at Barclays as a Customer Service Advisor and help make a real differenc...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
26500.00 GBP / Year
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Background in customer service, retail, hospitality, or any other role where you've supported customers
  • Passion for helping people
  • Empathy and dedication
  • Ability to work a shift pattern between 7am and 11pm, including some weekends
  • Ability to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Ability to collaborate across multiple digital channels
  • Ability to enhance the bank's digital capabilities
  • Ability to provide exceptional customer service
  • Ability to support the collaboration of internal stakeholders
  • Ability to support teams within the business operations function
Job Responsibility
Job Responsibility
  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care
  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard
  • Likely to have responsibility for specific processes within a team
What we offer
What we offer
  • Pension plan
  • Private medical insurance
  • Life insurance
  • Income protection
  • Full training
  • Support of our collaborative team
  • Hybrid working
  • Opportunities to thrive
  • Structured approach to hybrid working
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy