Customer Service Advisor

• Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude
• Process orders, returns, refunds, and exchanges in line with their company guidelines
• Provide accurate information about their products and promotions to enhance customer experiences
• Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
• Work towards meeting customer service performance targets, including response times and resolution rates
• Ensure all customer issues are fully resolved by following up as needed
• Stay updated on company policies, procedures, and industry trends to provide the best service possible

• Experience in customer service, preferably in the fashion industry
• Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus
• A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment
• Excellent communication, problem-solving, and conflict-resolution skills
• A customer-first mindset that drives you to deliver service excellence
• Ability to multitask and meet performance targets with ease
• Proficiency in Google Workspace and Microsoft Office

Familiarity with customer service software (e.g., Gorgias or Zendesk)

• Equal-opportunities employer
• Inclusive environment
• Support for reasonable adjustments