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Boots Logo Boots · Customer Service

Customer Service Advisor

United Kingdom, Nottingham 25652.88 GBP / Year · Job Posted June 03, 2026
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Job Description

At Boots, we believe every interaction counts. We’re looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham-based contact centre, every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.

Job Responsibility

  • Handling 80-100 calls from Boots customers during peak periods, ensuring a prompt and professional response
  • Understanding customer needs to provide tailored support and solutions
  • Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services
  • Encourage customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care
  • Collaborating with team members to enhance the overall customer experience

Requirements

  • The ability to understand and address customer needs and challenges with genuine empathy and compassion
  • A knack for resolving customer queries efficiently and effectively
  • Comfortable working in a fast-paced environment while maintaining high-quality service
  • Excellent organisational skills to manage multiple tasks
  • Proficiency in using computer systems and adapting to new software with ease

Nice to have

  • Previous experience in a customer service environment
  • Problem-solving skills
  • A willingness to learn and adapt in a fast-paced setting

What we offer

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
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