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FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you’ll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 8:00 to 16:30.
Job Responsibility:
Proactively influencing customer relationships through effective delivery window negotiations
Maintaining a service-focused approach by being responsive to customer needs
Ensuring compliance with service level standards and contributing to their improvement
Building strong relationships with customers and internal teams to support service delivery
Managing time effectively to meet daily and weekly deadlines
Working collaboratively to support the team during periods of low resource
Requirements:
Confident on the phone
Comfortable working within a fast paced environment
Able to work well within a team
Positive hands-on approach
Experience in customer facing roles is desirable
Experience with dealing with a high level of calls is desirable
What we offer:
Career and professional development
23 days holiday plus bank holidays
Life assurance
Company pension
Access to opportunities for internal and external training
Access to a wide range of shopping discounts through our Rewarding Great People platform
Free access to on-site gym
Subsidised restaurant
24-hour advice lines and support from our mental health first aiders