Customer Service Advisor

• Responding to and contacting potential learners who have expressed an interest in joining LCG
• Explaining the benefits of joining LCG, setting expectations for learners with clear information advice and guidance
• Maximising all opportunities to on-board new learners
• Answering general queries on how the LCG works and the content of the courses on offer
• Completing digital paperwork and arranging enrolment appointments for LCG academies
• Follow up on missed-appointments and rescheduling
• Recording accurate information in our CRM system and keeping a log of conversations had and actions that are required
• Support learners and parents/Guardians with applications for financial support at LCG
• Support LCG retention by contacting learners/next of kin who are absent and/or at risk to ensure that they have the support needed to return and successfully achieve their learning aims
• Monitoring attendance and follow up with academies any discrepancies on registers
• Support MIS and Academies in ensuring all queries are responded to in an accurate and timely manner
• Liaise with parents with learner matters as and when required
• General admin duties that help to support learners and ensure we have full recording of information in our system
• Conduct your role in line with the company values and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
• Ensure confidentiality and professionalism at all times
• Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

• Excellent Communication at all levels, and ability to communicate in person and remotely
• Excellent IT Skills
• Ability to work unsupervised and work well as part of a team
• Excellent organisational skills
• Good time management
• At least 1 year of experience within a telephony-based customer service role

Driving is desirable (public transport links are limited to office location)

• 26 days annual leave + Bank Holidays
• Buy & Sell an additional 5 days each year
• Length of service annual leave increments starting at 2 years
• Healthcare Scheme
• Home & Tech schemes
• Enhanced Family Leave
• Paid Volunteer day each year
• Early Finish Fridays on the last Friday of every month
• Student / Teacher Discount
• Uniform
• Electric Car charging points (Head Office)
• Free fruit, Coffee and Tea (Head Office)
• Onsite Shower (Head Office)
• Prayer room on request or list of nearest available places of worship (Head Office)
• Additional 10 days paid leave for Reservists