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Customer Service – but without the sales or long hours! Contact Centre - Customer Service Advisor – Caerphilly. Full Time hours – 36.25 to 40 hours per week with excellent benefits and hybrid working after 6 months. We welcome applications from motivated individuals who can commit to starting with our team on 13th April 2026. Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working. That role is here at phs Group! If you are ready to make a positive change in your career, we want to hear from you! We are phs Group – the leading Hygiene Services provider in the UK. We are in our 63rd year, and there has never been a better time to join us as we continue to grow. We are looking for the right person to join our Customer Service team in Caerphilly.
Job Responsibility:
Taking calls and building rapport with business customers each day on our contact centre
Fixing any issues quickly and efficiently, so customers feel valued every time
Requirements:
Contact centre experience
Reliable, loyal, and hardworking
Comfortable with using a computer and quick at learning new systems
Skillset includes listening, building rapport, and asking questions to establish customer needs
Polite and clearly spoken, able to have great conversations (phone and e-mail)
Basic computer skills
A can-do attitude, someone who really cares about the work they do for customers
What we offer:
Access to Virtual GP for you and your family
No weekend or evening working
Flexible training scheme
Hybrid working after 6 months
Employee discounts with phsPerks.com
Further savings with our phs Direct Online shop
Free Parking on-site
Excellent careers opportunities
Accredited ILM training through external and in-house training