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Customer Service Advisor

barclays.co.uk Logo

Barclays

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Location:
India , Noida

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Embark on a transformative journey as Customer Service Advisor at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Job Responsibility:

  • Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
  • Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
  • Management and maintenance of customer records and documentation to ensure accuracy
  • Participation in training and development initiatives to improve customer skills, knowledge, and services
  • Identification of industry trends and developments related to customer service to implement best practice in customer care
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner
  • Execution of customer service activities through various communication channels including chat, email, and phone

Requirements:

  • Excellent communication skills
  • A problem solving mindset
  • A strong commitment to resolving complaints in a professional and timely manner
  • Proven experience in Customer service role in voice or back office process
  • Conflict resolution skills and the ability to handle difficult or emotional conversations
  • Experience in analyzing workflows, optimizing procedures and delivering high quality service
What we offer:
  • Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
  • Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
  • Hybrid working

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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