Customer Service Advisor Job at 360 Resourcing Solutions (Manchester)

Job Description

Join a Dynamic Team and Take Your Career to the Next Level with Williams Motor Group. Are you a motivated sales professional with a passion for customer service? Do you thrive in a target-driven, customer-focused environment? Are you looking to take the next step in your career with a respected, family-owned business that represents prestigious automotive brands? If you have experience in automotive sales and a passion for delivering outstanding service, we want to hear from you!

Job Responsibility

Generating Inbound & Outbound Bookings: Proactively managing workshop bookings for services and repairs, ensuring customers' needs are met efficiently
Upselling & Cross-Selling: Utilising your expertise to recommend additional products and services, enhancing the customer experience and driving retention
Collaboration: Working closely with the service team to ensure smooth communication and a seamless service journey for customers
Efficient System Handling: Managing multiple internal and external systems to deliver top-tier customer service and ensure all records are accurate and up to date
Target Achievement: Working in a fast-paced, target-driven environment where you will be expected to meet and exceed KPIs for both sales and customer satisfaction

Requirements

Proven Customer Service Experience: Ideally within an automotive or contact centre setting
Excellent Communication Skills: Confident over the phone, with a strong ability to listen, understand, and offer suitable solutions
Sales Acumen: Proven ability to upsell products or services, driving both customer satisfaction and retention
Attention to Detail: The ability to manage customer information with precision, ensuring that every booking and interaction is handled smoothly
Problem-Solving Skills: A proactive attitude, with a solutions-oriented mindset to handle a variety of customer needs
Target-Driven: Motivated to achieve and exceed sales and customer service KPIs