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Customer Service Advisor

United Kingdom, Sevenoaks · Job Posted May 29, 2026
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Job Description

FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you’ll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 9:00 to 17:30.

Job Responsibility

  • Proactively influencing customer relationships through effective delivery window negotiations
  • Maintaining a service-focused approach by being responsive to customer needs
  • Ensuring compliance with service level standards and contributing to their improvement
  • Building strong relationships with customers and internal teams to support service delivery
  • Managing time effectively to meet daily and weekly deadlines
  • Working collaboratively to support the team during periods of low resource

Requirements

  • Experience in customer facing roles is desirable
  • Experience with dealing with a high level of calls is desirable

Nice to have

  • Experience in customer facing roles
  • Experience with dealing with a high level of calls

What we offer

  • Career and professional development
  • 23 days holiday plus bank holidays
  • Life assurance
  • Company pension
  • Access to opportunities for internal and external training
  • Access to a wide range of shopping discounts through our Rewarding Great People platform
  • Free access to our on-site gym
  • Subsidised restaurant
  • Range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders
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