Customer Service Advisor

• Acting as a bold brand ambassador for your client
• Responding to and resolving customer queries and complaints across multiple channels, including telephone, live chat, email, and social media
• Ensuring that the customer is at the heart of every conversation
• Managing a high volume of customer contacts while maintaining an empathetic and professional approach
• Meeting and exceeding KPIs for the number of contacts handled daily

• A genuine passion for delivering excellent customer service, with a focus on empathy, understanding, and problem-solving
• Previous experience in a customer-facing environment, ideally within the restaurant or hospitality industry
• Outstanding written and verbal communication skills
• Resilience and the ability to handle and resolve customer complaints
• A team-oriented mindset
• Confident IT skills
• Boldness in taking the initiative
• A flexible, professional approach

Experience within a large chain organisation