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Are you ready to help revolutionise transport and join the UK’s largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works. Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint. DigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with nothing but excellent service and solutions, including excellent on time performance and an end-to-end managed service with un-paralleled visibility every step of the way. We’re driven and determined to deliver a fast, flexible, and reliable solution that makes road freight work better – for everyone.
Job Responsibility:
Act as the first point of contact for customers by dealing with a wide range of customer requests
Provide high quality, responsive, efficient customer service and deal with customers enquiries to a high standard
Develop and maintain good professional relationships with both internal and external customers
Assign new shipments to carriers and monitor to ensure they are completed within agreed timelines
Ensure POD's (Proof of Delivery) for each shipment are quality checked and signed off to meet customer requirements
Manage carrier app adoption to ensure shipments are updated in real-time through to completion
Investigate and resolve carrier platform non-compliance, implementing robust corrective actions to reduce repeat issues
Provide platform technical support and training to carriers and customers to enable full compliance
Manage and process a high volume of incoming emails and calls using the required software
Take ownership for inbound enquiries ensuring complete customer satisfaction and query resolution
Provides support with key administrative tasks
Receive and record, in a correct and precise manner, via systems, internal and external enquiries resulting from the services provided by the organisation
Ensure all enquiries are investigated, resolved and answered promptly within the Customer Service guidelines
Requirements:
A general understanding of the UK transport industry
Experience in dealing with 3rd party sub contractors
Ability to work under pressure as part of a team and also as an individual
Call centre experience
Able to travel within the UK
Good system understanding and ability to work at pace
Excellent customer service skills
What we offer:
33 days holiday
15% non-contractual bonus
Access to Pension Scheme plans
Access to Private Medical Cover
Access to Employee Benefit Portal including retail discounts
Access to Cycle to Work scheme
Access to Employee Assistance Programme
Access to Electric Vehicle Salary Sacrifice lease scheme