Customer Service Advisor

• Responding to customer enquiries via phone and email in a professional and timely manner
• Making outbound calls to gather feedback on service delivery
• Managing customer queries through to resolution, escalating where necessary
• Maintaining accurate records of customer interactions using CRM systems
• Supporting invoicing and ensuring customers are billed accurately and on time
• Monitoring and maintaining customer account health
• Collaborating with internal teams to ensure high levels of service delivery
• Supporting the sales team with quotes and account reviews when required

• Minimum of 3 years’ experience in a phone based customer service environment
• Confident handling customer queries and complaints
• Strong written and verbal communication skills
• Comfortable using Microsoft Office and CRM systems
• Can work independently and manage their workload effectively
• Work well as part of a team
• Experience within the water industry would be advantageous but is not essential

Experience within the water industry

• Full training provided (1-2 weeks depending on experience)
• Opportunity to grow with the role as the team expands
• Potential for hybrid working in the future, based on performance
• The chance to join a business at an early stage of development
• Parking available on site