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P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Service Advisor to join their team based in Great Yarmouth on a full time, permanent basis. The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. But more important is finding someone passionate about delivering a positive customer experience that exceeds expectations. You will receive ongoing training and support from day 1 to help you understand the business and to support your professional development.
Job Responsibility:
Dealing with customer enquiries and requests via email, phone and online chat
Supporting the Sales team by processing orders and providing quotes for customers
Resolving customer issues in a timely and professional manner
Requirements:
Have an excellent work ethic
Be polite, honest and personable
Have fluent, confident and upbeat phone etiquette
Be familiar with using a PC and have great written English
Ideally have previous experience in Customer Service and/or Sales roles