Customer Service Advisor Job at Barclays (Chelmsford)

Customer Service Advisor

Barclays

Location:
United Kingdom , Chelmsford

Category:
Customer Service

Contract Type:
Not provided

Salary:

26500.00 GBP / Year

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Job Description:

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction. As part of our Customer Care team, you’ll work 5 days per week, including some weekends.

Job Responsibility:

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care

Requirements:

Background in customer service, retail, hospitality, or any other role where you've supported customers
Passion for helping people
Empathy and dedication
Ability to collaborate across multiple digital channels
Ability to enhance digital capabilities
Ability to provide exceptional customer service
Ability to support collaboration of internal stakeholders
Ability to support teams within business operations
Ability to comply with regulatory requirements and internal policies
Ability to meet needs of stakeholders/customers through specialist advice and support
Ability to perform prescribed activities in a timely manner and to a high standard
Likely to have responsibility for specific processes within a team
May lead and supervise a team
Ability to execute work requirements as identified in processes and procedures
Ability to check work of colleagues within team
Ability to provide specialist advice and support
Ability to take ownership for managing risk and strengthening controls
Ability to maintain and continually build an understanding of broader sub-function objectives
Ability to make judgements based on practise and previous experience
Ability to assess validity and applicability of previous experiences
Ability to communicate sensitive or difficult information
Ability to build relationships with stakeholders/customers
Demonstrate Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
Demonstrate Barclays Mindset – to Empower, Challenge and Drive

What we offer:

Pension plan
Private medical insurance
Life insurance
Income protection
Full training
Support of collaborative team
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms
Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Hybrid working
Flexible working arrangements

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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