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Customer Service Advisors wanted! Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth. The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
Job Responsibility:
Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time
Requirements:
Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered
Good level of spoken English and clear communication skills
Nice to have:
Proven record in a fast-paced customer service environment
Quick, accurate typist with high attention to detail
Ability to handle difficult complaints professionally and with resilience
Excellent telephone manner and telephony experience
Proficient in email, spreadsheet, and word processing software
Creative problem solver with a focus on resolution
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