Customer Service Advisor

• Respond to customer enquiries via phone, email, and face-to-face contact
• Provide advice and information on housing services, including repairs, tenancy, and rent queries
• Log and manage service requests, ensuring timely resolution
• Liaise with internal teams and external partners to resolve customer issues
• Maintain accurate records and update internal systems
• Handle complaints in line with council procedures
• Deliver excellent customer service in line with organisational standards

• Previous experience in a customer service or contact centre role (housing or public sector desirable)
• Strong communication and interpersonal skills
• Ability to handle challenging situations calmly and professionally
• Good IT skills and experience using case management systems
• Organised, with the ability to manage a busy workload
• A commitment to providing a high standard of service to residents

Housing or public sector experience