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Customer service advisor

foundever.com Logo

Foundever

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Location:
Denmark , Copenhagen

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20000.00 DKK / Month
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Job Description:

For Foundever's office in Copenhagen, we are looking for a Customer Service Advisor who is fluent in Norwegian to do support on the best products within treatment of diabetes on behalf of our client – a global company who is leading in the diabetes health care industry.

Job Responsibility:

  • Deliver an exceptional support and service of the best diabetes health care products on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries
  • Be part of continually developing and optimizing our project and processes in order to ensure happy customers
  • Do administrative support for our management team by doing ad-hoc-tasks like back-office assignments
  • Ensure that you are continually compliant with our KPI’s in regards to call length, service level and quality of service
  • Comply with client standards, code of conduct, and fully live up to the moral codex

Requirements:

  • Speak Norwegian fluently
  • Love exceeding customers’ expectations
  • Want to be part of a strong team at a dynamic workplace
  • Want the option of working from home
  • Possess communication skills
  • Have a great attitude to teamwork
  • Provide a stable and calm working environment
  • Have an internet connection with the option of connecting with a LAN-cable
  • Living in and have a registered address in Denmark
What we offer:
  • 9% Free Choice Account
  • Pension Scheme - Foundever pays 10%
  • Great development opportunities
  • 5 paid personal days annually on top of the holiday scheme
  • A fantastic working environment with social events like board summer parties, social calls, team events
  • The option of working from home if located in Denmark
  • Provided with necessary equipment (computer screens, headset, keyboard)

Additional Information:

Job Posted:
December 25, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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