Customer Service Advisor Job at Buckinghamshire Council (High Wycombe)

Customer Service Advisor

Buckinghamshire Council

Location:
United Kingdom , High Wycombe ▼
Aylesbury

Category:
Customer Service

Contract Type:
Not provided

Salary:

26994.00 - 30828.00 GBP / Year

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Job Description:

Dynamic Customer Service Advisor role to deliver unparalleled customer service for Buckinghamshire Council. A chance to leave a lasting imprint on the community with cutting-edge tools, robust professional development support, and a nurturing, inclusive work atmosphere. The role involves handling around 432,000 calls, 50,000 Contact Us forms, and 20,000 web chats annually, as well as face-to-face assistance.

Job Responsibility:

Be the voice of Buckinghamshire Council
Handle customer calls, Contact Us forms, and web chats
Assist customers face-to-face at offices
Answer diverse enquiries (e.g., registering a birth, waste permits, Council Tax discounts, social care support)
Switch between phone calls, emails, and live web chats

Requirements:

Compassionate communicator
Savvy problem-solver
Computer literate
Ability to input data and use multiple systems simultaneously
Skills to take accurate notes and complete forms while speaking with customers
Good multi-tasker
Ability to work at a fast pace
Ability to converse at ease with customers and provide advice in accurate spoken English (for customer-facing roles)
Declaration of all unspent cautions and/or unspent convictions

Nice to have:

Multi-tasking
Ability to work at a fast pace

What we offer:

Flexible working arrangements
Discounts at various cafes, restaurants, and shops
Auto-enrolment in generous pension scheme
Discounted gym memberships
Travel discounts with Arriva
Membership to Costco
Support to achieve a Level 2 Apprenticeship in Customer Service
Pay reviews that reward good performance
Health and well-being initiatives (Employee Assistance Programme, Mental Health First Aiders, mindfulness workshops)
Opportunity to take part in fundraising and social events

Additional Information:

Job Posted:
February 10, 2026

Expiration:
February 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Buckinghamshire Council - All Job Offers

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