Customer Service Advisor Jobs

ACES Eye Clinic

Location:
United Kingdom, Glasgow

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25396.00 GBP / Year

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Job Description:

The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.

Job Responsibility:

Support multi-disciplinary team in scheduling patient appointments and surgeries
Coordinate care pathway and manage waiting lists
Maintain patient records and respond to queries
Perform essential office tasks to ensure smooth running of department and high-quality service delivery

Requirements:

Schedule and manage patient referrals, appointments, and surgeries
Maintain patient records and support waiting list management
Serve as first point of contact for patient inquiries via phone and in-person
Perform general office tasks including taking calls, processing referrals, scanning, and photocopying
Assist in smooth operation of the service by undertaking additional duties as directed

What we offer:

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor