Customer Service Advisor Job at 360 Resourcing Solutions (Manchester)

Customer Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27600.00 - 33600.00 GBP / Year

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Job Description:

Here at Williams Motor Group, our Customer Service Advisors play a vital role behind the scenes, acting as the first point of contact for customers booking services and supporting the smooth flow of work into our aftersales departments. This is a telephone-based role, ideal for someone who enjoys speaking with customers, handling a high volume of calls and working in a structured, professional environment.

Job Responsibility:

Handling inbound and outbound customer calls in a bookings environment
Arranging service and aftersales appointments accurately and efficiently
Capturing and updating customer details on internal systems
Providing clear information and setting expectations with customers
Working closely with service and aftersales teams to support daily operations
Managing workload professionally in a fast-paced call-handling role

Requirements:

Previous experience in a telephone-based customer service or call-handling role is preferred but not essential
Strong verbal communication skills and a confident telephone manner
Accuracy, organisation and attention to detail
Ability to work efficiently in a fast-paced, target-driven environment
A positive, professional and team-focused approach

What we offer:

Opportunity to earn up to £6,000 in commission each year based on performance
Extensive training and ongoing coaching
Clear career progression opportunities across Williams Motor Group
Prestige staff car options and staff discounts across the Group
Modern facilities and a professional, supportive team environment
Generous annual leave - 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
£1,000 employee referral bonus for introducing great people to the business
Medicash healthcare scheme to support everyday health costs
Employee Assistance Programme (EAP) offering confidential support, advice and counselling
Wellbeing courses and support to help you look after your physical and mental health
Company pension scheme and life assurance cover for long-term security
Employee reward and recognition schemes celebrating great performance
Annual Williams summer staff event and children’s Christmas party