Customer Service Advisor Jobs

Diamond Bus

Location:
United Kingdom, Tividale

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.21 GBP / Hour

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Job Description:

Reporting to the Head of Customer Services and Operations Support, the role of Customer Service Advisor will be to demonstrate excellent customer service to customer queries through a range of communication tools. You will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service to our customers. The Customer Service Advisor will be accountable for reporting on customer complaints and customer satisfaction performance and managing the customer experience, dealing with any customer service issues that arise. You will be a key player in the Customer Service team working with the Operational Team, using your knowledge of the requirements for the operation of passenger carrying vehicles to Identify and resolve day to day customer issues, providing updates and escalate key issues or concerns to the Head of Customer Services and Operational Support.

Job Responsibility:

Ensure customers are always dealt with in a professional manner by email, letter or telephone
Investigation and assisting with fact finds
Recording of all customer enquiries
Assist with driver queries
Processing Waybills, Accident and CCTV reports, gaining necessary information from drivers
Dealing with insurance queries
Minute taking
Ticketing data, ticket machine repairs
Support the recruitment process
Use of Omnidas, and social media platforms
Conduct drug and alcohol tests

Requirements:

Excellent customer service skills
Reliable, conscientious with the ability to take ownership of issues
Self-motivated with a positive “can do” attitude to all tasks
Effective communication skills, both written and verbal with the ability to analyse reports
To maintain accurate records and information relating to the provision of customer services
Delivering an excellent customer experience by proving advice and wherever possible, resolution at the first point of contact
Excellent knowledge and understanding of Microsoft Office
Ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of the business
Ability to work on own initiative as well as part of a team
Experience of working in a customer service environment
Ability to demonstrate a flexible and co-operative approach towards changing business needs
To professionally deal with all types of customers, providing a resolution to their enquiry and avoiding potential complaints

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor