Customer Service Advisor Jobs

Customer Service Advisor

PHSGroup

Location:
United Kingdom, Woolwich

Category:
Customer Service

Contract Type:
Not provided

Salary:

26000.00 GBP / Year

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Job Description:

We are seeking a motivated and customer-focused individual to join our Customer Service Team at Mayflower Washroom Solutions Woolwich. As the first point of contact for our valued clients, you will provide product and service information, resolve queries, and ensure every customer feels supported with accuracy and efficiency. This role is central to our operations, supporting colleagues across sales, operations, and finance, while embodying our company vision of teamwork, customer focus, and continuous improvement.

Job Responsibility:

Handle inbound calls and build strong rapport with business customers
Resolve issues quickly and effectively, ensuring customers feel valued
Liaise with internal stakeholders to proactively solve client queries
Communicate clearly and professionally via phone and email
Manage client liaison, generate sales reports, and process sales orders
Provide administrative support to sales, operations, and finance teams
Address client queries on products, deliveries, and services
Demonstrate a proactive, can-do attitude and genuine care for customer satisfaction

Requirements:

Previous experience working in a similar environment or helping customers on the phone while updating details on a computer
Proficient in Microsoft Outlook and Excel
Excellent communication and interpersonal skills
Self-motivated, disciplined, and able to work independently
Enthusiastic team player with a willingness to learn new skills

What we offer:

No weekend or evening working
Training opportunities to expand your skills
23 days holiday plus bank holidays
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
Free Parking onsite
Improved parental leave
A 24-hour wellbeing helpline
Online GP
Cycle to work scheme
Pension scheme
Life assurance

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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