Customer Service Advisor

• Respond to customer enquiries via phone, email, and occasionally face-to-face
• Process and manage sales orders, including accurate data entry into internal systems
• Prepare and issue invoices, proforma invoices, and credit notes in line with company procedures
• Manage customer account set-up and pricing updates
• Handle billing queries and provide timely resolutions
• Take customer payments (cash and card), ensuring secure and accurate processing
• Maintain accurate transaction records and assist with daily banking reconciliation
• Monitor customer cylinder usage and update holdings where required
• Support sales and operations teams with administrative assistance and customer insights
• Identify opportunities to refer customers to the sales team for additional services
• Maintain a working knowledge of products and services to support customer needs
• Build and maintain strong long-term relationships with customers and agents
• Make proactive outbound calls to selected customers to offer support and resolve queries
• Support stock control through accurate system updates
• Escalate complex queries appropriately and ensure full resolution

• Proven experience in a customer service or administrative role
• Confident communication skills across phone, email, and face-to-face interactions
• Strong accuracy, organisation, and attention to detail
• Ability to multitask and manage workload effectively in a busy environment
• Experience with invoicing, billing systems, or order processing (highly desirable)
• Confidence handling payments and using point-of-sale or similar systems
• Proactive, positive approach to customer service and problem solving
• Willingness to learn about products, services, and industry standards
• Full, clean UK manual driving licence (occasional local travel may be required)

health and wellbeing