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Customer Service Advisor

Randstad

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.41 - 16.16 GBP / Hour

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Job Description:

We are seeking a Customer Service Advisor to join a leading global professional services company. In this role, you will provide back‑office support and customer care services, solving routine problems and ensuring smooth operations. The ideal candidate will bring strong communication skills, bilingual fluency in English and Welsh, and the ability to work effectively within a team under detailed guidance. This is an excellent opportunity for early‑career professionals looking to build experience in customer service within a supportive environment.

Job Responsibility:

Solve routine problems using precedent and general guidelines
Work closely with your team and direct supervisor, following detailed instructions
Ensure accuracy and professionalism in customer interactions
Contribute as an individual team member within a narrow scope of work
Participate in rotational shifts as required

Requirements:

0-1 years of customer service experience
Primary skill: Customer Care - P3 (intermediate proficiency)
Backoffice customer care experience desirable
Fluent in English (C2) and Welsh
Strong communication, adaptability, and teamwork skills
Must complete a Welsh language screening test (oral and written)

Nice to have:

Backoffice customer care experience

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 12, 2026

Work Type:

Remote work

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