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Customer Service Advisor

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Office Angels

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Location:
United Kingdom , Solihull

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 GBP / Year
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Job Description:

Polish Speaking Customer Service Advisor position with a successful tech company in Solihull. The role involves providing excellent customer service to Polish-speaking clients, handling queries via phone and email, and working with technical departments to resolve issues.

Job Responsibility:

  • Working as part of a team of Client Support Coordinators
  • Supporting Polish speaking customers via phone and email
  • On-boarding and set up of new customers
  • Support clients with VAT and Accounts queries alongside more general requests
  • Liaising with technical department regarding system and technical queries
  • Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

Requirements:

  • Fluent in Polish and English (spoken and written)
  • Enjoy speaking with Customers providing an excellent service
  • Have good IT skills and can learn new systems quickly
  • Able to prioritise tasks, meeting tight deadlines
What we offer:
  • 25 days of holidays
  • Company bonus
  • Hybrid working arrangements
  • Pension contribution matching
  • Health insurance
  • Free parking

Additional Information:

Job Posted:
September 16, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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