Customer Service Advisor, Office Angels

Customer Service Advisor

Office Angels

Location:
United Kingdom, Solihull

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25000.00 GBP / Year

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Job Description:

Polish Speaking Customer Service Advisor position with a successful tech company in Solihull. The role involves providing excellent customer service to Polish-speaking clients, handling queries via phone and email, and working with technical departments to resolve issues.

Job Responsibility:

Working as part of a team of Client Support Coordinators
Supporting Polish speaking customers via phone and email
On-boarding and set up of new customers
Support clients with VAT and Accounts queries alongside more general requests
Liaising with technical department regarding system and technical queries
Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

Requirements:

Fluent in Polish and English (spoken and written)
Enjoy speaking with Customers providing an excellent service
Have good IT skills and can learn new systems quickly
Able to prioritise tasks, meeting tight deadlines

What we offer:

25 days of holidays
Company bonus
Hybrid working arrangements
Pension contribution matching
Health insurance
Free parking

Additional Information:

Job Posted:
September 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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