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Customer Service Advisor

angardstaffing.co.uk Logo

Angard Staffing

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Location:
United Kingdom , Barnsley

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.97 GBP / Hour

Job Description:

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne.

Job Responsibility:

  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time

Requirements:

  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills

Nice to have:

  • Proven record in a fast-paced customer service environment
  • Quick, accurate typist with high attention to detail
  • Ability to handle difficult complaints professionally and with resilience
  • Excellent telephone manner and telephony experience
  • Proficient in email, spreadsheet, and word processing software
  • Creative problem solver with a focus on resolution
  • Accurate and consistent data input
  • Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered

Additional Information:

Job Posted:
December 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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