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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Advisor

United Kingdom, St Asaph Employment contract 24980.00 GBP / Year · Job Posted June 29, 2026
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Job Description

This is a temporary summer role ending end of August 2026. Working 37.5 hours per week; Monday-Friday; varying flexible shift pattern including Saturdays. This is a fantastic opportunity to join a positive, energetic, and supportive team. You’ll interact with customers to provide technical advice and guidance on treatments across the GreenThumb network. You will be involved in all aspects of customer interactions – from post, email, live chat, and inbound and outbound calls. You will also liaise with our network of corporate branch managers and franchise branches.

Job Responsibility

  • Engage with customers across phone, post, live chat and email
  • provide advice and guidance on GreenThumb treatments
  • set up Direct Debits
  • onboard new customers
  • reschedule treatments
  • handle complaints using customer care action plan
  • upsell additional products
  • log and maintain accurate records
  • manage and prioritize daily workload
  • work collaboratively as part of a team
  • highlight trends or emerging issues to Team Leader
  • comply with GDPR policies
  • aim to recover customers using recovery process
  • continuously learn and develop knowledge of GreenThumb products

Requirements

  • Good level of knowledge on customer service
  • professional, prompt and courteous manner
  • empathy
  • collaborative teamwork skills
  • ability to manage and prioritize workload
  • compliance with GDPR policies and procedures
  • willingness to learn and develop knowledge of GreenThumb products
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