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Customer Service Advisor

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Activate Group Limited

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Location:
United Kingdom , Hampton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

Job Responsibility:

  • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience
  • Deliver exceptional customer service
  • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars
  • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines
  • Regularly update the customer with progress on their repair
  • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs
  • Process payments and issue invoices
  • Supporting with handling complaints in line with Company policy
  • Adhere to all company policies, procedures, and service level agreements
  • Knowledge and compliance with Health and Safety regulations

Requirements:

  • Strong attention to detail
  • Ability to deal professionally with the issues that arise
  • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations
  • Computer literate
  • Ability to understand, implement and review complex processes
  • Proactive
  • Ability to organise time and resources
  • Good time management and prioritisation skills
  • Handling confidential information
What we offer:
  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Monthly and Annual Bonus schemes
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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