Customer Service Advisor Jobs

City & Guilds Training

Location:
United Kingdom, Wakefield

Category:
Customer Service

Contract Type:
Employment contract

Salary:

23182.00 GBP / Year

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Job Description:

This is a dedicated customer service/contact centre role—no sales involved. You will be part of a dynamic and busy department based in a modern office in Wakefield. The role is full-time, 35 hours per week, with shifts between 8am and 6pm, mainly Monday to Friday with flexibility to work one weekend day if needed.

Job Responsibility:

Supporting centres, employers, learners and third parties via telephone and email
Providing an exceptional customer experience
Providing a first time resolve where possible

Requirements:

Passion for delivering great customer service
Excellent verbal and written communication skills
Strong investigative skills to quickly and effectively solve customer issues
Meticulous attention to detail
Comfortable using different IT systems and tools
Commitment to personal growth and working to the highest standards
Great team player

Nice to have:

Experience in retail, hospitality, tourism, or many other fields
Previous customer service experience

What we offer:

Private medical healthcare
Life assurance
Group income protection
Increased company pension contributions
25 days holiday plus bank holidays
Free car parking
Employee Assistance Programme (EAP)
Access to Imagine Nudge financial wellbeing tool
Supportive team environment
Full training provided
Career progression opportunities

Additional Information:

Job Posted:
December 07, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor