Customer Service Advisor Job at Social Value Portal Ltd (North London)

Job Description

The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities.

Job Responsibility

Keep customers updated on the progress of their vehicle repair
Handle queries calmly and professionally, providing clear and timely responses
Collect and deliver customer vehicles safely and courteously when required
Arrange and coordinate vehicle movements and transport activity
Support site operations, including parts coordination and basic administration
Work closely with technicians, production teams and site leaders
Help maintain a welcoming, organised and professional site environment

Requirements

Strong customer service experience, ideally in a customer-facing role
A full UK driving licence, with confidence driving customer vehicles
Clear and professional communication skills, face-to-face and over the phone
A calm and organised approach, even when managing multiple tasks
Pride in representing the business when interacting with customers
A positive, team-focused attitude

What we offer

Competitive salary based on location, skills, experience, and qualifications
Bonus opportunity tied to your performance and the overall success of Solus
Company pension scheme with employer contributions
33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days
Save money with up to 40% discount on Aviva products and other retailer discounts
Share in Aviva's success through the Aviva Save As You Earn scheme
Supportive policies including parental and carer's leave
Wellbeing focus with tools like Group Income Protection and 24/7 GP access

Social Value Portal Ltd - All Job Offers