Customer Service Advisor

• Working as part of a team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
• Create and provide quotations to customers on the SAP business system (both UK and export)
• Create opportunities for all quotations on the SAP business system
• Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
• Send pro-forma invoices for payment
• Resolve customer queries and complaints and log the details on the SAP business system
• Chase deliveries from suppliers when required
• Liaise with freight forwarders to confirm delivery of goods
• Provide support to the field sales team as required
• Answer and respond to telephone calls within the set targets
• Assist customers by getting them the right help they need (technical, service, availability etc)

• A recent life science graduate with some customer service experience in a part-time role whilst studying will be fully considered
• this could be from working in retail, telesales, tele-business, customer service where there has been client/customer B2C interaction
• Previous experience as a full-time Customer Service Advisor and Customer Support Representative role with a passion for delivering exceptional levels of service and experience for customers is ideal
• You will have an excellent telephone manner, and be a great problem solver
• A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
• Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided

A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite

• Up to 6% Pension Scheme
• Medicash Scheme for dental, optical etc
• 25 Days Holiday + 8 Bank Holidays
• Free Parking
• Hybrid/flexible work-from-home/office days
• Potential for permanent work after successful completion of FTC