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Beautiful Recruitment Logo Beautiful Recruitment · Customer Service

Customer Service Advisor

United Kingdom, Cambridge · Job Posted January 25, 2026
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Job Description

Our client is one of the largest and most successful UK-based distributors of a wide range of high-quality laboratory equipment, scientific consumables and chemicals which are used in a diverse customer base from breweries, water and utilities companies to the likes of universities and pharmaceutical companies to advance scientific discoveries.

Job Responsibility

  • Working as part of a team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
  • Create and provide quotations to customers on the SAP business system (both UK and export)
  • Create opportunities for all quotations on the SAP business system
  • Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
  • Send pro-forma invoices for payment
  • Resolve customer queries and complaints and log the details on the SAP business system
  • Chase deliveries from suppliers when required
  • Liaise with freight forwarders to confirm delivery of goods
  • Provide support to the field sales team as required
  • Answer and respond to telephone calls within the set targets
  • Assist customers by getting them the right help they need (technical, service, availability etc)

Requirements

  • A recent life science graduate with some customer service experience in a part-time role whilst studying will be fully considered
  • this could be from working in retail, telesales, tele-business, customer service where there has been client/customer B2C interaction
  • Previous experience as a full-time Customer Service Advisor and Customer Support Representative role with a passion for delivering exceptional levels of service and experience for customers is ideal
  • You will have an excellent telephone manner, and be a great problem solver
  • A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
  • Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided

Nice to have

A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite

What we offer

  • Up to 6% Pension Scheme
  • Medicash Scheme for dental, optical etc
  • 25 Days Holiday + 8 Bank Holidays
  • Free Parking
  • Hybrid/flexible work-from-home/office days
  • Potential for permanent work after successful completion of FTC
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