Customer Service Advisor Job at 360 Resourcing Solutions (Coventry)

Customer Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Coventry

Category:
Customer Service

Contract Type:
Not provided

Salary:

25687.50 - 25687.70 GBP / Year

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Job offer has expired

Job Description:

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Customer Service Advisor. The successful candidate will support the Service Centre Management Team in delivering exceptional levels of customer service and member communication, through various channels. Whilst at all times operating in a friendly and professional manner with the aim of delivering to set KPIs and SLAs within the overall objectives of the Club. Ensuring where possible, to strive to add value within all areas of communication.

Job Responsibility:

To accept, investigate and respond to all queries, whether by telephone, letter, email or escalations from the wider Service Centre team or Site Network
Meeting KPIs and SLA’s, adding value within responses and ensuring a professional and accurate response is delivered
To recognise initial communication, record all correspondence within the Club’s CRM system, investigate the issue and process the response within the style and tone of the Club
To be confident whilst also striving to deliver excellent standards when communicating via several different channels including email, letter, telephone and social media
To work with third party partners to resolve queries and complaints based on areas such as Insurance and Breakdown, whilst ensuring Club procedures and partner policies are met at all times
To understand when queries need to be escalated to a Team Leader or Team Manager and to assist handing these over providing as much detail as possible
To ensure all workloads are logged daily to understand team workflow and individual productivity
To recognise any recurring queries or complaints and highlight to a Team Leader or Team Manager to allow further investigation to take place
To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing
To build knowledge of all areas of the Club to allow a comprehensive response to be given and seek out the correct individual or team to assist in building/providing the response

Requirements:

GCSE’s or equivalent to include English and Maths
Competent with Microsoft packages
Experience of working within a busy customer environment or team
Experience of complaint handling and escalations
Develop a good working knowledge, process understanding and time management
Excellent customer facing, relationship building and interpersonal skills
Excellent standard of verbal and written communication both internally and externally

What we offer:

28 days annual leave plus bank holidays and holiday purchase scheme
10% pension (5% / 5%)
3 x salary life assurance
an employee assistance programme
free staff membership for discounts on our Club sites and with our retail partners

Additional Information:

Job Posted:
March 18, 2026

Expiration:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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