Customer Service Advisor Job at DataCareers (Newport Pagnell)

Customer Service Advisor

DataCareers

Location:
United Kingdom , Newport Pagnell

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 GBP / Year

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Job Description:

I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business. This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes and boast a huge and very impressive client list. This role requires a Customer service specialist with excellent attention to detail both verbally and written, as 80% of your contact will be over email and 20% over the phone.

Job Responsibility:

To engage in customer interaction providing support to client queries via email and over the phone
To process weekly, all supplier back-order reports
To surpass both internal and external customer expectations
To assist with other administrative work when required
Proactively respond to any client service team requests
Maintain and update databases according to the needs of the campaign
Organise and contribute to the preparation of paperwork and correspondence

Requirements:

Excellent attention to detail
Excellent Written and verbal communications skills
Strong sense of urgency
Driven to exceed expectations
Excellent relationship builder
Good organisational skills
candidates that come from a customer service, contact centre, retail or tech support background