Customer Service Advisor Job at Brook-St Hiredonline (Stoke-on-Trent)

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Customer Service Advisor

Customer Service Advisor - TonbridgeSalary: £30,000 Our client, a reputable com...

Location

United Kingdom , Tonbridge

Salary:

30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Over two years' experience in customer service, order processing, or administration, ideally within wholesale or distribution
Strong organisational skills with the ability to multitask and prioritise effectively
Calmness under pressure in a fast-paced environment
Excellent verbal and written communication skills
Attention to detail and a proactive approach
Knowledge of office supplies or stationery products is a plus
Experience with sales order systems and Microsoft Office tools

Job Responsibility

Accurately processing customer orders received via phone, email, and online systems
Responding promptly to customer enquiries, complaints, and requests, ensuring service level agreements are met
Collaborating with warehouse and procurement teams to guarantee timely delivery and resolve shipping issues
Monitoring back-order reports and updating customers on potential delays
Pro-actively cross-selling and upselling products in line with promotions
Maintaining and updating customer records in the ERP system (Orderwise)
Providing administrative support to sales teams, including preparing quotes and tracking orders
Recording complaints to support root cause analysis and improve service quality
Ensuring compliance with company policies, including data privacy standards

Fulltime

Customer Service Advisor

Location

United Kingdom , Glasgow

Salary:

26700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Flexibility to work 35 hours per week, across a 7 day rota
Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too
Strong communication and listening skills, with empathy and resilience to handle complex queries
Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment

Job Responsibility

Handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates
Guide customers towards our digital self-service options
Play a key role in resolving complaints, making sure every customer feels valued.

What we offer

12% pension
private medical insurance with 24/7 virtual GP access
performance-related bonus
generous holiday allowance (with the option to buy more)
family-friendly policies
learning opportunities
competitive holiday allowance
life assurance
private medical care
pension contribution

Fulltime

Customer Service Advisor

Join us at Ardent Credit Services ltd as a Debt Recovery Agent, in our Kirkby, K...

Location

United Kingdom , Liverpool

Salary:

26960.00 - 30388.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Understanding of vulnerable customers and how to identify them
Good telephone manner, building rapport with customers
Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
Good IT skills, with knowledge of Excel

Job Responsibility

Communicate with customers through incoming and outgoing telephone calls
Support customers to pay off their debts in a practical and affordable way
Understand customers individual circumstances by asking questions ensuring that the customers best interests are met
Work towards KPI's

What we offer

Cycle to Work scheme
Electric Car scheme
Dental and Health Plans
Company Pension
Life Insurance
Colleague Assistance Program
100's of discounts on shopping, days out, restaurants, cinema, holidays and much more
Free on-site parking
Bike storage
Shower facilities

Fulltime

Customer Service Advisor

Customer Service Advisor role at Buckinghamshire Council, based in Aylesbury, pr...

Location

Aylesbury

Salary:

26994.00 - 30828.00 GBP / Year

Buckinghamshire Council

Expiration Date

Until further notice

Requirements

Compassionate communicator
Savvy problem-solver
Computer literate
Ability to input data and use multiple systems simultaneously
Ability to take accurate notes and complete forms while speaking with customers
Good multi-tasker
Ability to work at a fast pace

Job Responsibility

Answer phone calls, emails and live web chats
Handle enquiries spanning from registering a birth to obtaining a waste permit, applying for Council Tax discounts to social care support
Provide helpful and reassuring response
Input data and use multiple systems while speaking with customers

What we offer

Hybrid work style (2 days in office, 3 days working from home after 6 months probation)
Discounts at various cafes, restaurants, and shops
Auto-enrolment in generous pension scheme
Discounted gym memberships
Travel discounts with Arriva
Membership to Costco
Health and well-being initiatives including Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
Opportunity for career growth and development
Support to achieve Level 2 Apprenticeship in Customer Service

Fulltime

Customer Service Advisor

One of our major oil and gas clients is seeking a Customer Service to work on a ...

Location

United States , The Woodlands

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

3-5 years or relevant work experience
Proficient in Microsoft Excel, Microsoft Word, and Outlook
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to own situations as they arise
Chemical or Oil/Gas Industry

Job Responsibility

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
Builds sustainable relationships, and trust with customer accounts through open and interactive communication
Deliver excellent customer service by being reliable, responsive, empathic & competent
Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department
Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information
Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload
Serves as primary point of contact with existing key accounts
Works with accounts from placement of order through delivery
Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
Works closely with sales team to understand trends and identify growth opportunities and upcoming projects

Customer Service Advisor

We’re looking for a customer-focused Customer Service Advisor to support our Dee...

Location

Ireland , Dublin

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience within a fast-paced customer service environment
Strong analytical skills and high attention to detail
Excellent communication skills, with the ability to build effective working relationships with both customer and internal stakeholders
High levels of organisation, with ability to prioritise effectively in a fast-paced operational environment
Excellent IT skills, with ability to work with multiple inhouse systems
Comfortable working to service levels/KPIs and maintaining a clear audit trail

Job Responsibility

Handle customer enquiries from both Deep Sea and Short Sea customers, via phone and email, providing clear, accurate and timely updates
Create and manage bookings and Bills of Lading in in-house CRM system
Coordinate import cargo release: verify documentation (e.g., original B/L where required), confirm payments/credit status and obtain release authorisation
Calculate and raise charges accurately (e.g., storage, demurrage & detention, ancillary charges) and ensure customers are advised of costs
Arrange inland transport when required, including booking/reserving via our inhouse Transport Planning system
Manage delivery requests end-to-end, ensuring all criteria are met (cleared/landed status, bills, payments, documentation) whilst ensuring that deadlines and SLA’s are met
Liaise closely with our Port Operations teams, system providers and internal teams (including Credit Management and Global Business Services centre where applicable) to resolve issues quickly
Log, track and resolve cases in our inhouse CRM, keeping a clear audit trail and escalating complex issues appropriately
Support compliant handling of specialist shipments (e.g., HAZ, OOO, bulk/devan) and follow relevant legislation and maritime/port regulations
Contribute to continuous improvement by following SOPs, suggesting process enhancements and producing basic reports for supervisors/management

What we offer

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 8.5% total contribution
Life assurance x3
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (LAYA) + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity

Fulltime

Customer Service Advisor

Here at Sealey, we are seeking to recruit a Customer Service Advisor to join our...

Location

United Kingdom , Bury St Edmunds

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience in an office-based environment
Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
Excellent communication skills
Organised and a good eye for detail
The ability to work under pressure
The ability to work as part of a team but also on your own initiative

Job Responsibility

Handling all incoming customer emails
Dealing with customer queries and general enquiries
Order processing
General administration
handling claims with carrier companies, booking customer collections, responding to emailed enquiries
Providing a first-class service to our wide customer base

What we offer

Comprehensive training on our telephone and computer systems and business processes
22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays
Pension scheme
Life assurance scheme
Health cash plan
Staff discount on Dellonda and Sealey products
Free on-site parking

Customer Service Advisor

In this role you will provide first-class customer service by supporting our cli...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have
Strong Communication
Proficiency in customer service
Strong working knowledge of Microsoft Tools and their usage

Job Responsibility

Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders
Support teams within the business operations function as needed
Comply with all regulatory requirements and internal policies related to customer care

What we offer

competitive benefits package
strong culture of coaching, learning and development
modern and collaborative environment
wellness rooms
gyms
mental health support
inclusive culture
volunteering
community involvement

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