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Customer Service Advisor

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Office Angels

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Location:
United Kingdom , Bridgwater

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24720.00 GBP / Year
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Job Description:

Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!

Job Responsibility:

  • Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression
  • Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers
  • Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued
  • Handle complaints effectively, turning challenges into opportunities for improvement
  • Learn and adhere to all company procedures and requirements, becoming a key player in the team
  • Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties
  • Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting
  • Provide support to the external Sales team, helping them achieve their goals
  • Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis

Requirements:

  • Excellent verbal and written communication skills with previous customer service experience
  • Polite, friendly, and professional demeanour that builds trust and rapport
  • Strong organisational skills and attention to detail, ensuring nothing slips through the cracks
  • Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment
  • Analytical skills to tackle challenges head-on and find effective solutions
  • A positive can-do attitude that inspires confidence and motivates others
  • Driven and self-motivated, always looking for ways to improve and excel
What we offer:
  • Generous holiday entitlement (with the option to purchase 3 additional days each year)
  • Cycle to work scheme
  • Free on-site parking
  • Full gym membership discount
  • Competitive pension scheme
  • Access to an award-winning Employee Assistance Programme

Additional Information:

Job Posted:
May 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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