Customer Service Advisor

• Being the friendly first point of contact for customers by phone, email, and occasionally in person
• Processing sales orders accurately and efficiently
• Preparing invoices, proformas, and credit notes with confidence
• Managing customer accounts, pricing updates, and usage records
• Resolving billing queries and customer concerns quickly and professionally
• Taking customer payments securely (cash and card)
• Supporting daily banking and transaction reconciliation
• Working closely with sales and operations teams to deliver outstanding service
• Spotting opportunities to add value and pass leads to the sales team
• Building strong, long-lasting relationships with customers and agents
• Making proactive outbound calls to offer support and resolve issues
• Keeping systems and stock records accurate and up to date
• Escalating complex issues and seeing them through to resolution

• Previous experience in customer service or administration
• Confident, clear communication skills and a positive attitude
• Excellent organisation and attention to detail
• The ability to juggle multiple tasks in a busy environment
• Confidence handling payments and using internal systems
• A proactive, solution-focused mindset
• Willingness to learn and grow within the role
• A full, clean UK manual driving licence (occasional local travel required)

Experience with invoicing, billing, or order processing (a bonus)

• Supportive, team-focused environment
• Full training provided
• Monday-Friday schedule - your weekends are yours
• Great opportunity to build experience with a well-structured organisation
• Inclusive workplace that values diversity, collaboration, and development