Customer Service Advisor Job at 360 Resourcing Solutions (Aylesbury)

Customer Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Aylesbury

Category:
Customer Service

Contract Type:
Not provided

Salary:

13104.00 GBP / Year

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Job Description:

We’re looking for a part-time Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you’ll be responsible for both inbound and outbound calls. You’ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week full-time (9am - 5pm) in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a part-time role working between the hours of 10:00am-2:00pm Monday-Friday.

Job Responsibility:

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including
retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including
policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

Requirements:

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

What we offer:

25 days annual leave (pro rata) which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Additional Information:

Job Posted:
March 14, 2026

Employment Type:

Parttime

Work Type:

Hybrid work

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