Customer Service Advisor

• Acting as a bold brand ambassador for your client, representing their values and delivering an exceptional experience with every interaction
• Responding to and resolving customer queries and complaints across multiple channels, including telephone, live chat, email, and social media
• Ensuring that the customer is at the heart of every conversation, creating meaningful connections and offering solutions that reflect the high standards of the brand
• Managing a high volume of customer contacts while maintaining an empathetic and professional approach
• Meeting and exceeding KPIs for the number of contacts handled daily, ensuring both quality and efficiency in customer service delivery

• A genuine passion for delivering excellent customer service, with a focus on empathy, understanding, and problem-solving
• Previous experience in a customer-facing environment, ideally within the restaurant or hospitality industry, though experience within a large chain organisation is not essential
• Outstanding written and verbal communication skills, with the ability to adapt your approach to suit each customer’s needs
• Resilience and the ability to handle and resolve customer complaints in a calm, effective manner, turning challenges into opportunities for improvement
• A team-oriented mindset, with the ability to collaborate and contribute to a positive working environment
• Confident IT skills, with the ability to use various systems and platforms to support customer interactions
• Boldness in taking the initiative to improve the customer journey and provide solutions that enhance the customer experience
• A flexible, professional approach, with a drive to learn and improve, ensuring continuous growth and success in the role
• Must be based in the UK at all times whilst working
• Must have a Windows 11 compatible machine with Windows 11 24H2 or later, 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor, 16GB RAM Minimum, 15GB+ Free Storage Space
• OR an Apple/macOS machine with macOS 14 (Sonoma) or later, 16GB RAM Minimum, 15GB+ Free Storage Space
• Must have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later)
• Minimum internet speed requirements: Ping ms Maximum 20ms, DOWNLOAD Mbps Minimum 20 MBps, UPLOAD Mbps Minimum 5Mbps

Experience within the restaurant or hospitality industry