Customer Service Advisor Job at 360 Resourcing Solutions

Job Description

Do you have a passion for exceptional customer service? Are you ready to make a difference by resolving customer queries and complaints in a way that reflects the values of Trust, Passion, and Boldness? Then we have an exciting opportunity for you to join our dynamic team! We are looking for Customer Service Advisors to support our global restaurant client. In this role, you will have the chance to be the first point of contact for customers, helping to ensure that every interaction leaves a lasting positive impression. If you thrive in a fast-paced environment, enjoy tackling challenges head-on, and are dedicated to delivering top-tier customer service, this is the role for you.

Job Responsibility

Acting as a bold brand ambassador for your client, representing their values and delivering an exceptional experience with every interaction
Responding to and resolving customer queries and complaints across multiple channels, including telephone, live chat, email, and social media
Ensuring that the customer is at the heart of every conversation, creating meaningful connections and offering solutions that reflect the high standards of the brand
Managing a high volume of customer contacts while maintaining an empathetic and professional approach
Meeting and exceeding KPIs for the number of contacts handled daily, ensuring both quality and efficiency in customer service delivery

Requirements

A genuine passion for delivering excellent customer service, with a focus on empathy, understanding, and problem-solving
Previous experience in a customer-facing environment, ideally within the restaurant or hospitality industry, though experience within a large chain organisation is not essential
Outstanding written and verbal communication skills, with the ability to adapt your approach to suit each customer’s needs
Resilience and the ability to handle and resolve customer complaints in a calm, effective manner, turning challenges into opportunities for improvement
A team-oriented mindset, with the ability to collaborate and contribute to a positive working environment
Confident IT skills, with the ability to use various systems and platforms to support customer interactions
Boldness in taking the initiative to improve the customer journey and provide solutions that enhance the customer experience
A flexible, professional approach, with a drive to learn and improve, ensuring continuous growth and success in the role
Must be based in the UK at all times whilst working
Must have a Windows 11 compatible machine with Windows 11 24H2 or later, 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor, 16GB RAM Minimum, 15GB+ Free Storage Space
OR an Apple/macOS machine with macOS 14 (Sonoma) or later, 16GB RAM Minimum, 15GB+ Free Storage Space
Must have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later)
Minimum internet speed requirements: Ping ms Maximum 20ms, DOWNLOAD Mbps Minimum 20 MBps, UPLOAD Mbps Minimum 5Mbps