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Brown & Brown UK · Insurance

Customer Service Advisor

United Kingdom, Borehamwood · Job Posted February 11, 2026

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Job Description

As a Customer Service Advisor, you’ll be responding to all enquiries within agreed service levels making sure that a first-class service and the best advice is always delivered.

Job Responsibility

Handling a range of enquiries relating to our Total Landlord Insurance product
Actively developing and maintaining professional relationships with insurer partners, affiliates and other third parties
Making sure all documentation issued and actions taken fall within the agreed service standards and Financial Conduct Authority (FCA) regulations

Requirements

Excellent customer service skills with an excellent telephone manner
Experience within the property sector, especially the private rented sector (not essential)
Excellent level of written and spoken English with sound maths skills
Ability to communicate clearly and precisely
Excellent attention to detail
Ability to work within a team environment and cooperate with team members
Drive and self-determination with the ability to implement solutions to problems
Ability to plan and organise, making effective use of time and resources
Sound knowledge of Microsoft Office packages and able to learn new systems and processes
Basic understanding of insurance or the financial services industry (useful but not essential)

Nice to have

Experience within the property sector, especially the private rented sector
Basic understanding of insurance or the financial services industry

What we offer

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Access to discounted personal insurance
Financial support for studying towards professional qualifications plus study time
Wide variety of high-quality in-house and external training
Relaxed and friendly environment

Brown & Brown UK - All Job Offers

Borehamwood

Customer Service Advisor

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