Customer Service Advisor Jobs

Customer Service Advisor

Activate Group Limited

Location:
United Kingdom, Huddersfield

Category:
Customer Service

Contract Type:
Employment contract

Salary:

26208.00 GBP / Year

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Job Description:

The Customer Service Advisor is responsible for ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all times.

Job Responsibility:

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

Requirements:

Have a resilient and positive attitude
Excellent customer service skills
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

Nice to have:

Experience of working in a fast paced/contact centre environment
Experience within the insurance and claims industry

What we offer:

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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