This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You’ll resolve customer inbound queries through calls, web chat, WhatsApp, and emails.
Job Responsibility
Engaging with OVO’s customers, communicating with passion across phone, email, and web chat contacts
Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact
Coach your teammates in areas where you have a deeper level of knowledge or skill
Take ownership for the success of the entire squad
Autonomously manage your day, ensuring the overall objectives of the squad are achieved
Prepare, attend and actively contribute at squad meetings as appropriate
Identify and implement continuous improvement efforts in both squad ways of working and customer experience
Be an OVO ambassador, promoting our range of products and services to customers
Be empowered to have strong conversations to promote our products and services that we offer to our customers
Take accountability for your own development and use the tools provided
Requirements
Experience: Learner - customer-facing in a service environment, with digital experience and problem-solving skills advantageous
Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement
Demonstrate our OVO values and be an advocate of Plan Zero
Have experience in cross-selling
Enjoy working as part of a team, but also thrive independently