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As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle; this will include some of OVO’s most vulnerable customers. You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony-based role, so you’ll be resolving customer inbound queries through calls and some emails.
Job Responsibility
Provide outstanding service to customers across the entire customer lifecycle
resolve customer inbound queries through calls and some emails
understand root cause of customer contact and take ownership for solving queries first time
coach teammates
take ownership for squad success
autonomously manage your day
prepare, attend and actively contribute at squad meetings
identify and implement continuous improvement efforts