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Customer Service Advisor (Zero Carbon Living)

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Location:
United Kingdom , Glasgow ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25086.00 - 26770.00 GBP / Year
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Job Description:

As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customers’ needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You’ll resolve customer inbound queries through calls, web chat, WhatsApp, and emails.

Job Responsibility:

  • Provide consistently outstanding service to OVO’s customers across the entire customer lifecycle
  • Serve to solve, ensuring customers’ needs are met
  • Inform and educate on our Plan Zero mission
  • Connect customers with products and services that support home decarbonisation
  • Resolve customer inbound queries through calls, web chat, WhatsApp, and emails
  • Engage with OVO’s customers, communicating with passion across phone, email, and web chat contacts
  • Quickly understand the root cause of customer contact, taking ownership for solving queries the first time
  • Coach your teammates in areas where you have a deeper level of knowledge or skill
  • Take ownership for the success of the entire squad
  • Autonomously manage your day, ensuring the overall objectives of the squad are achieved
  • Prepare, attend and actively contribute at squad meetings
  • Identify and implement continuous improvement efforts in both squad ways of working and customer experience
  • Be an OVO ambassador, promoting our range of products and services to customers
  • Be empowered to have strong conversations to promote our products and services
  • Take accountability for your own development

Requirements:

  • Enjoy working in a fast-paced customer service environment
  • Have a real passion for providing outstanding customer service and an eye for continuous improvement
  • Demonstrate OVO values and be an advocate of Plan Zero
  • Have experience in cross-selling
  • Enjoy working as part of a team, but also thrive independently

Nice to have:

  • Customer-facing experience in a service environment
  • Digital experience
  • Problem-solving skills
What we offer:
  • Monthly incentive based on squad performance
  • Flex pay (extra 9% of salary)
  • 34 days' holiday (including bank holidays)
  • Healthcare cash plan or private medical insurance
  • Critical illness cover
  • Life assurance
  • Health assessments
  • Gym membership
  • Gadget, travel and cyber insurance
  • Workplace ISA
  • Will writing services
  • DNA testing
  • Dental insurance
  • Extra holiday buying
  • Discount dining
  • Culture cards
  • Tech loans
  • Give-as-you-earn donations
  • Up to £400 towards any OVO Energy plan
  • Personal carbon offsetting
  • Discounts on smart thermostats and EV chargers
  • Ultra-low emission car leasing
  • Cycle to work scheme
  • Public transport season ticket loans

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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