Customer Service Advisor

Join Qualis as a Customer Service Advisor in Loughton (10 Month FTC) — support t...

Location

United Kingdom , Loughton

Salary:

27700.00 GBP / Year

Qualis Group Limited

Expiration Date

Until further notice

Requirements

Relevant or equivalent experience in a planning team or customer service setting
GCSE or equivalent in Maths & English
Demonstrate a good understanding of safeguarding issues commensurate with the role
Experience of working within a target driven environment
Experience of dealing with challenging situations
Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person
General maintenance and repairs knowledge and able to plan works on a trade related basis
Good communication and interpersonal skills with a strong customer focus
To maintain an effective and professional approach at all times
Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services

Job Responsibility

Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs
Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
Follow up works instructions as necessary
Deal with any routine queries and any associated telephone calls and correspondence
Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
Deal with all initial matters relating to rechargeable work including letters, invoices and records
Assist as required with documentation and administration within the Repairs Service
Logging and authorising decorating vouchers for void properties
Carry out any data entry as required

What we offer

Opportunity to earn a performance related cash bonus of up 15% of salary
Pension scheme contributions set at 7% of salary
Life Insurance cover at 4 x your annual salary
25 days a year holiday, plus bank holidays

Fulltime

Deployment Team Leader

A Deployment Team Leader is responsible for the day-to-day management of the cla...

Location

United Kingdom , Huddersfield

Salary:

30000.00 - 32000.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience operating at a supervisory level or above within a claim’s centre/call centre
Understanding of motor insurance processes and the end-to-end customer claims process
Problem-solving skills with the ability to adopt a logical approach to resolving problems
Previous experience within a Customer Services role
Proficiency in working to service levels and performance measures
Experience in a work environment that required collaboration across work groups
Escalation management
Excellent interpersonal and customer service skills
Excellent telephone and communication skills
Good listening skills

Job Responsibility

Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs
Identifying and converting opportunities to sell ‘Avant repair services’ to ensure repair opportunities are maximised
Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs
Resource planning to ensure the deployment Team deliver business requirements
Delegation and distribution of workload to ensure client SLAs are achieved
Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA’s
Performance management of team members to deliver results
Implementation of training and progression plans to improve business and individual performance
Ensuring professional behaviour at all times in line with company guidelines
To implement best practice in delivering excellent customer services

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor

As a Customer Service Advisor, you will deliver excellent customer service to bo...

Location

United Kingdom , Manchester

Salary:

24479.00 GBP / Year

BES Group

Expiration Date

Until further notice

Requirements

Solid customer service experience, ideally, gained through a phone based role
Strong communication skills with both internal and external stakeholders
Excellent numerical skills and previous experience of working with large data sets and using data to make decisions
Proven capability in taking initiative within the role
Demonstrated strength in forming effective relationships with clients and internal teams
The ability to work efficiently and effectively as a member of a team and on your own

Job Responsibility

Deal with customer queries through to resolution
Proactively build and develop relationships with customers and internal teams
Review and process data relating to customer accounts
Follow agreed processes and procedures to ensure service standards are consistently achieved
Identify and pursue up-sell and cross-sell opportunities and additional income
Plan and manage your own workload, taking into account change in customer and business priorities

What we offer

Up to 10% pension contribution
2 x life cover
Enhanced maternity / adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day’s holiday for your birthday every year
An extra day’s holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Opportunity for flexible working
Electric Vehicle salary sacrifice scheme

Fulltime

Customer Service Supervisor

Join our Fortnum and Mason Customer Services Team! Fortnum & Mason has been the ...

Location

United Kingdom

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

1 year of luxury customer service experience in a customer-facing role
Be self-motivated with a proactive attitude to work
Excellent interpersonal and communication skills
Experience in collating and analysing data
A passion for our brand
High level of integrity and professionalism
Ability to maintain confidentiality and exercise discretion
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
You will thrive under pressure and possess meticulous attention to detail
Have the ability to prioritise and manage your own workload to meet deadlines

Job Responsibility

Responsible for daily supervision of the team, ensuring you are the first point of contact for support and escalations
Show initiative and ownership for both customer enquiries and team management
Responding to customer enquiries via all channels in a timely manner
Ensuring all daily tasks for the department are allocated and completed
Support with the preparation, recruitment, and training of new starters in the department, and support other departments where required
Support with regular training and development of the team
Support with escalations, CEO escalations and resolution
Flag potential issues which are reported by advisors and customers and may have further impact on the brand or other customers
Proactively drive the Department by sharing and implementing ways to improve processes
Complete all administration accurately and to the highest quality

What we offer

Competitive salary and annual bonus (up to 5%)
Generous store and restaurant discount (up to 40%)
28 days holiday (including bank holidays)
Defined development scheme to grow your career
Monthly staff shop and excellent pension scheme

Fulltime

Assistant Service Manager

We’re looking for an Assistant Service Manager whose main focus will be to suppo...

Location

United Kingdom , Harlow

Salary:

50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Motor trade experience is essential
Background in a senior front‑of‑house service role within a main branded dealer (or existing Service/Assistant Service Manager)
Strong leadership and communication skills
Customer‑focused, organised and confident managing people
Full UK driving licence

Job Responsibility

Supporting the Service Manager with the daily operation of the Service Department
Acting as a key point of support for the Service Advisor team
Planning and managing incoming work and workload distribution
Coordinating resources to ensure efficiency and customer expectations are met
Leading, coaching and developing your team
Supporting performance management and continuous improvement

What we offer

25 days holiday rising with length of service plus bank holidays
Access to online rewards platform giving cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Fulltime

Team Lead - L1

The helpdesk team lead is responsible for managing the entire operation of the H...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2-4 years’ experience in a helpdesk or support services
Prior experience as a Team leader or in other roles managing IT desk teams
Experience in providing remote technical support for medium to large technical environments is preferred
Ability to manage day-to-day activities of helpdesk and helpdesk advisors
Must have expertise on handling escalated customer issues
Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management
Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory)
Experience with process adherence and suggesting improvements to processes
Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients
Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan

Job Responsibility

Managing a team of customer service advisor in a 24*7 environment which involves rostering, scheduling and contingency planning based on workflow
Collaborate and engage with service desk team daily, initiate team meetings, and daily huddles as required
Hold regular workload management meetings with Helpdesk leadership team to ensure tickets and calls are being distributed appropriately and that the is meeting its objectives
Assist customer service advisor in providing first line support based on workloads, or where additional experience is required
Day-to-day team leads task including work allocation, resolving conflicts, 121’s and team meetings
Responsible for managing continual improvement actions for the help desk including shift left activities, knowledge building and process management
Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner
Ability to involve internal and external resources to lead the client through measurable and attainable goals
Support new employees to ensure that they are getting fast training via mentoring
Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc

Fulltime

Contract Advisor

We're seeking a pro-active and self motivated Contract Advisor to work on from o...

Location

United Kingdom , Reading

Salary:

12.60 GBP / Hour

ARCO Limited

Expiration Date

Until further notice

Requirements

Good communication skills
Excellent customer service skills
Self-motivated
Ability to plan, prioritise and effectively manage daily/weekly workload
Able to deal with complex and demanding enquiries

Job Responsibility

Ensuring our on-site store is open for the core-contracted hours of 09:00 – 15:00, Monday – Thursday (24 hours a week)
Delivering first class customer service and effectively managing customer orders and quotations utilising both Arco’s and Customers ordering platforms
Supporting AWE Stakeholders to manage respiratory equipment
Managing our dedicated customer email inbox
Pro-actively managing customer back orders, looking at ways to deliver to time, source alternatives and keep Site Manager and customers updated
Organising returns and collections and rotation of stock according to season
Assisting with event planning

What we offer

Bonus
32 days holiday inclusive of bank holidays
Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
2 fully paid Community Volunteering days every year
An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
Free, 24-hour access to our Employee Assistance Programme
Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
Access to our Learning Management System, to support your personal and career development
Long-term service awards

Parttime

Customer Claims Team Leader - Motor Claims

A Customer Claims Team Leader - Motor Claims is responsible for the day-to-day m...

Location

United Kingdom , Huddersfield

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience operating at a supervisory level or above within a claim’s centre/call centre
Understanding of motor insurance processes and the end-to-end customer claims process
Problem-solving skills with the ability to adopt a logical approach to resolving problems
Previous experience within a Customer Services role
Proficiency in working to service levels and performance measures
Experience in a work environment that required collaboration across work groups
Escalation management
Excellent interpersonal and customer service skills
Excellent telephone and communication skills
Good listening skills

Job Responsibility

Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs
Identifying and converting opportunities to sell ‘Avant repair services’ to ensure repair opportunities are maximised
Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs
Resource planning to ensure the deployment Team deliver business requirements
Delegation and distribution of workload to ensure client SLAs are achieved
Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA’s
Performance management of team members to deliver results
Implementation of training and progression plans to improve business and individual performance
Ensuring professional behaviour at all times in line with company guidelines
To implement best practice in delivering excellent customer services

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor - Workload and Planning

Brook-St Hiredonline

Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

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