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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Customer Service Advisor - Workload and Planning

United Kingdom, Belper · Job Posted May 05, 2026
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Job Description

Brook Street is partnering with a leading boiler services company in Belper to recruit a Customer Service Advisor to join their busy and collaborative team. In this role, you will play a key part in supporting service operations by coordinating activities between Field Engineers, Subcontractors, and Contact Centre teams. You'll help ensure services are delivered efficiently, accurately, and on time.

Job Responsibility

  • Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
  • Manage and respond to email queries efficiently
  • Process service bookings and updates using Salesforce and SAP
  • Liaise with internal departments to ensure accurate scheduling and workload planning
  • Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
  • Complete administrative tasks to agreed deadlines
  • Challenge non-compliance where necessary to maintain service standards and accuracy

Requirements

  • Previous experience using SAP and Salesforce
  • Experience with diary management and service planning
  • Background in customer service or service coordination, ideally within a technical or engineering-led environment
  • Strong organisational skills with the ability to multitask effectively
  • Ability to work independently as well as collaboratively within a team
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