Customer Service Advisor - UAE Account (Instashop)

• Managing the customer’s orders
• Ensuring customers receive timely and effective support throughout the order process
• Serving as primary point of contact for customers and vendors
• Handling calls and messages from customers, partners, and prospects
• Providing high quality customer service
• Acting as a role model and mentor to Associates and Coordinators
• Responsible for floor support and assisting team-leader with complex situations
• Collaborating with rider support and merchant teams for timely order delivery
• Meeting customer service performance metrics
• Supporting partners via calls, emails, chats, and remote IT troubleshooting
• Escalating issues to Escalations team or line manager
• Staying up-to-date on company policies
• Participating in initiatives to improve customer satisfaction and business performance

• Bachelor's degree is a must
• Customer service experience is a plus
• Ability to multitask and handle high call volumes
• Effective time management & organizational skills
• Exceptional interpersonal and problem-solving skills
• Flexible schedule and open to work on a rotational shift basis, including weekends
• Genuine care and concern for customer concerns and satisfaction
• Strong communication skills in English, both verbal and written

Customer service experience is a plus

• Diversity and inclusion focus
• Accommodations and accessibility support
• Preferential consideration for severely disabled applicants with equal qualifications