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Customer Service Advisor (Telesales)

United Kingdom, Bury St Edmunds · Job Posted January 29, 2026
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Job Description

Here at Sealey, we are seeking to recruit a full time Customer Service Advisor (Telesales) to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis and in return, you will receive a competitive salary plus benefits. This is an office-based role.

Job Responsibility

  • Handling all incoming customer emails
  • Dealing with customer queries and general enquiries
  • Order processing
  • General administration
  • handling claims with carrier companies, booking customer collections, responding to emailed enquiries
  • Providing a first-class service to our wide customer base

Requirements

  • Previous customer service experience in an office-based environment
  • Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
  • Excellent communication skills
  • Organised and a good eye for detail
  • The ability to work under pressure
  • The ability to work as part of a team but also on your own initiative

What we offer

  • Comprehensive training on our telephone and computer systems and business processes
  • 22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays
  • Pension scheme
  • Life assurance scheme
  • Health cash plan
  • Staff discount on Dellonda and Sealey products
  • Free on-site parking
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