Customer Service Advisor / Patient Services Executive Job at Webrecruit (Cardiff)

Health Representative (Vaccines)

The Health Representative will be the central contact in connecting customers wi...

Location

Singapore , Singapore - Mapletree Business City

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Tertiary Diploma/Degree preferred in Business/Science/healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry
Minimum 2 years sales experience in pharmaceutical/medical device industry (previous vaccine experience is a plus)
Curiosity with an entrepreneurial & growth mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Good digital literacy - Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Able to connect with customers virtually and in person

Job Responsibility

Onboarding customers to new operating models and to new platforms (e.g., Digital Engagement Portal)
Effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact
Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights
Knowledgeable of HCPs preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings
Ensuring customers gain best value from the services
Effectively builds rapport and relationships with customers across virtual and F2F environments
maintains a methodical approach toward call objectives
utilizes current digital tools effectively (e.g., Veeva) as well as adapts quickly to new CF tools for successful customer engagement
leverages analytics to assist with developing insights and next best action plans

Fulltime

Senior Health Representative

The Senior Health Representative (Sr. HR) will be the central contact in connect...

Location

Singapore , Singapore

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Tertiary Diploma/Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with oncology knowledge of the industry
Minimum 5 years or more sales experience in Pharmaceutical/Oncology background
Curiosity with an entrepreneurial & growth mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Able to connect with customers virtually and in person

Job Responsibility

Knowledgeable of HCP preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients
Ensuring customers gain best value from the services
Leading relationships with Health Care Professionals face to face and virtually
Responsible for onboarding customers to new operating model platforms (e.g., Digital Engagement Portal)
Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it
Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated
Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements

Fulltime

Senior Health Representative

The Pfizer Health Representative will be the central contact in connecting custo...

Location

Viet Nam , Ho Chi Minh

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Graduated from Pharmacy/Medicine University/College
2- 3 years of experience on Field force
Curiosity and an entrepreneurial mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Experienced in Oncology field is preferred
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures

Job Responsibility

Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients
Leading relationships with Oncology Health Care Professionals within a defined geographical territory as well as providing support virtually
Gaining deep understanding of Oncology Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer oncology portfolio and connecting them to relevant internal Pfizer people whenever they need it
Provide objective and scientifically sound medical information regarding Pfizer oncology product portfolio and the diseases states treated
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights
Establishing a strong working relationship with the Pfizer VHSS, KAM and SME Teams and sharing insights from customers
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements
Ensure relevant inline medicines prescribed by HCP’s have CFC commercial support
Share relevant brand and therapy area updates with HCP’s
Ability to convey relevant messages across multiple medicines and oncology therapy areas

Fulltime

Director of Customer Success

The Director of Customer Success owns the long-term success, retention, and grow...

Location

United States , McLean

Salary:

120000.00 - 160000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-5 years’ experience in a customer service role
Strong written and verbal communication skills required
Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
Outstanding relationship and rapport building abilities
The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail
Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
Professional character that represents Meazure Learning’s brand and service standards well
Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate
Skilled at troubleshooting with a logical, systematic approach
Willing to travel at least 10% to visit accounts

Job Responsibility

Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship
Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy
Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy
Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery
Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
Set and manage partner expectations, addressing risks and issues before they impact outcomes
Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business
Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams
Leverage data to guide conversations, demonstrate value, and inform strategic decisions
Use performance trends and customer insights to proactively optimize testing programs and partner outcomes

What we offer

401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
Generous flexible time off approach
Professional development
Remote and hybrid first organization
Great working environment with a team of exceptional people

Fulltime

Patient Experience Advisor

The purpose of this position is to directly drive the implementation, hardwiring...

Location

United States

Salary:

30.70 - 46.05 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Organizational Development or Education
Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement
Ability to develop rapport quickly with all levels of leadership
Strong facilitation skills
Organizational assessment / diagnostic skills
Extensive knowledge of a strong consultative approach
Strong human relations and interpersonal skills
Ability to navigate and establish priorities in an often-ambiguous environment
Demonstrated organizational and prioritization skills
Excellent communication skills

Job Responsibility

Accountable for successful relationships with site/system administrative teams
Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience
Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes
Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives
Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model
Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques

What we offer

Eligible for Benefits, Medical, Dental Vision and 401k
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Parttime

Acute Dialysis Services Program Manager

Ensure the provision of quality patient care to all hospitalized patients in the...

Location

United States of America , Atlantic City

Salary:

Not provided

Fresenius Kidney Care Eupora

Expiration Date

Until further notice

Requirements

Graduate of an accredited School of Nursing (RN)
Current state licensure as applicable
3-5 years’ related experience
3+ years’ supervisory or project/program management experience preferred

Job Responsibility

Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner
Provides direct supervision and coordination of inpatient staff
Responsible for high volume monthly treatments
Manages the tactical execution of short- and long-term objectives
Monitors costs/spending in all areas
Ensures proper staffing and operations at all contracted facilities
Provides leadership, coaching and development plans for all direct reports
Acts as an advisor to subordinate(s)
Responsible for hiring, coaching and counseling employees
Responsible for Acute Care Electronic System (ACES)

What we offer

medical insurance
dental insurance
vision insurance
401(k) with company match
paid time off
parental leave
potential for performance-based bonuses
continuing education
collaborative environment

Fulltime

Acute Dialysis Services Program Manager

Position requires Registered Nurse with experience working in hemodialysis and a...

Location

United States of America , Marietta; Roswell

Salary:

Not provided

Fresenius Kidney Care Eupora

Expiration Date

Until further notice

Requirements

Graduate of an accredited School of Nursing (RN)
Current state licensure as applicable
3-5 years’ related experience
3+ years’ supervisory or project/program management experience preferred
Registered Nurse with experience working in hemodialysis

Job Responsibility

Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner
Provides direct supervision and coordination of inpatient staff
Responsible for high volume monthly treatments
Manages the tactical execution of short- and long-term objectives
Monitors costs/spending in all areas
Ensures proper staffing and operations at all contracted facilities
Provides leadership, coaching and development plans for all direct reports
Acts as an advisor to subordinate(s)
Responsible for hiring, coaching and counseling employees
Responsible for Acute Care Electronic System (ACES)

What we offer

Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
competitive compensation and benefits package

Fulltime

New

Healthcare Assistant & Lead Healthcare Assistant

Are you passionate about supporting older people and making a meaningful differe...

Location

Ireland , Cork

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in elderly care is desirable but not essential (training may be provided)
QQI Level 5 in Healthcare Support or equivalent is an advantage
A caring, patient and respectful approach to supporting older people
Ability to work flexible shifts including days, nights, and weekends
Strong commitment to resident safety, dignity and wellbeing
Applicants must have legal entitlement to work in Ireland

Job Responsibility

Deliver person-centred care to residents with dignity and respect
Support residents with activities of daily living where required
Encourage independence and social engagement
Maintain a clean, safe and comfortable living environment
Build positive relationships with residents, families, and colleagues
Follow all health, safety and safeguarding procedures
Assist with compliance processes, inspections, and quality standards
Lead Healthcare Assistants will also assist in guiding care teams, supporting best practice, and helping maintain high standards of care delivery

What we offer

Flexible working hours to support work–life balance
Local employment opportunities within the Douglas, Cork area
Competitive rates of pay in line with experience and role
Supportive team environment with ongoing training and development
Employee wellbeing initiatives
Uniform provided
Free on-site parking
Meals provided while on duty

Customer Service Advisor / Patient Services Executive

Webrecruit

Location:
United Kingdom , Cardiff

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Advisor / Patient Services Executive

Health Representative (Vaccines)

Senior Health Representative

Senior Health Representative

Director of Customer Success

Patient Experience Advisor

Acute Dialysis Services Program Manager

Acute Dialysis Services Program Manager

Healthcare Assistant & Lead Healthcare Assistant

Customer Service Advisor / Patient Services Executive

Webrecruit

Location:United Kingdom , Cardiff

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Advisor / Patient Services Executive

Health Representative (Vaccines)

Senior Health Representative

Senior Health Representative

Director of Customer Success

Patient Experience Advisor

Acute Dialysis Services Program Manager

Acute Dialysis Services Program Manager

Healthcare Assistant & Lead Healthcare Assistant

Location:
United Kingdom , Cardiff

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 13, 2025