CrawlJobs Logo

Customer Service Advisor / Patient Services Executive

webrecruit.co Logo

Webrecruit

Location Icon

Location:
United Kingdom , Cardiff

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

10389.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood. We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.

Job Responsibility:

  • Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
  • Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

Requirements:

  • Experience in a patient-facing or customer service role, ideally within a healthcare setting
  • Strong organisational, communication and interpersonal skills
  • Ability to demonstrate a high level of compassion in every interaction
  • Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction
What we offer:
  • 33 Days annual leave FTE (inc. public holidays)
  • Pension scheme
  • Life assurance
  • A range of other benefits including retail discounts and a wellbeing hub

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Parttime
Work Type:
On-site work
Icon
Webrecruit - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31673 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Advisor / Patient Services Executive

Health Representative (Vaccines)

The Health Representative will be the central contact in connecting customers wi...
Location
Location
Singapore , Singapore - Mapletree Business City
Salary
Salary:
Not provided
pfizer.de Logo
Pfizer
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary Diploma/Degree preferred in Business/Science/healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry
  • Minimum 2 years sales experience in pharmaceutical/medical device industry (previous vaccine experience is a plus)
  • Curiosity with an entrepreneurial & growth mindset
  • Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
  • Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
  • Good digital literacy - Solid understanding of the digital space and a willingness to keep learning and upskilling
  • Strategic thinking and planning to help customers see beyond the day-to-day
  • Agility, adaptability to change and seasoned negotiation skills
  • Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
  • Able to connect with customers virtually and in person
Job Responsibility
Job Responsibility
  • Onboarding customers to new operating models and to new platforms (e.g., Digital Engagement Portal)
  • Effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact
  • Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights
  • Knowledgeable of HCPs preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
  • Driving identified customers to the digital service offerings
  • Ensuring customers gain best value from the services
  • Effectively builds rapport and relationships with customers across virtual and F2F environments
  • maintains a methodical approach toward call objectives
  • utilizes current digital tools effectively (e.g., Veeva) as well as adapts quickly to new CF tools for successful customer engagement
  • leverages analytics to assist with developing insights and next best action plans
  • Fulltime
Read More
Arrow Right

Senior Health Representative

The Senior Health Representative (Sr. HR) will be the central contact in connect...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
pfizer.de Logo
Pfizer
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary Diploma/Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with oncology knowledge of the industry
  • Minimum 5 years or more sales experience in Pharmaceutical/Oncology background
  • Curiosity with an entrepreneurial & growth mindset
  • Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
  • Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
  • Solid understanding of the digital space and a willingness to keep learning and upskilling
  • Strategic thinking and planning to help customers see beyond the day-to-day
  • Agility, adaptability to change and seasoned negotiation skills
  • Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
  • Able to connect with customers virtually and in person
Job Responsibility
Job Responsibility
  • Knowledgeable of HCP preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
  • Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients
  • Ensuring customers gain best value from the services
  • Leading relationships with Health Care Professionals face to face and virtually
  • Responsible for onboarding customers to new operating model platforms (e.g., Digital Engagement Portal)
  • Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it
  • Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated
  • Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care
  • Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer
  • Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements
  • Fulltime
Read More
Arrow Right

Senior Health Representative

The Pfizer Health Representative will be the central contact in connecting custo...
Location
Location
Viet Nam , Ho Chi Minh
Salary
Salary:
Not provided
pfizer.de Logo
Pfizer
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduated from Pharmacy/Medicine University/College
  • 2- 3 years of experience on Field force
  • Curiosity and an entrepreneurial mindset
  • Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
  • Experienced in Oncology field is preferred
  • Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
  • Solid understanding of the digital space and a willingness to keep learning and upskilling
  • Strategic thinking and planning to help customers see beyond the day-to-day
  • Agility, adaptability to change and seasoned negotiation skills
  • Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Job Responsibility
Job Responsibility
  • Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients
  • Leading relationships with Oncology Health Care Professionals within a defined geographical territory as well as providing support virtually
  • Gaining deep understanding of Oncology Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer oncology portfolio and connecting them to relevant internal Pfizer people whenever they need it
  • Provide objective and scientifically sound medical information regarding Pfizer oncology product portfolio and the diseases states treated
  • Seeking and developing awareness of external market conditions to drive exceptional customer support and insights
  • Establishing a strong working relationship with the Pfizer VHSS, KAM and SME Teams and sharing insights from customers
  • Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements
  • Ensure relevant inline medicines prescribed by HCP’s have CFC commercial support
  • Share relevant brand and therapy area updates with HCP’s
  • Ability to convey relevant messages across multiple medicines and oncology therapy areas
  • Fulltime
Read More
Arrow Right

Director of Customer Success

The Director of Customer Success owns the long-term success, retention, and grow...
Location
Location
United States , McLean
Salary
Salary:
120000.00 - 160000.00 USD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years’ experience in a customer service role
  • Strong written and verbal communication skills required
  • Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
  • Outstanding relationship and rapport building abilities
  • The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail
  • Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
  • Professional character that represents Meazure Learning’s brand and service standards well
  • Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate
  • Skilled at troubleshooting with a logical, systematic approach
  • Willing to travel at least 10% to visit accounts
Job Responsibility
Job Responsibility
  • Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship
  • Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy
  • Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy
  • Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery
  • Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
  • Set and manage partner expectations, addressing risks and issues before they impact outcomes
  • Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business
  • Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams
  • Leverage data to guide conversations, demonstrate value, and inform strategic decisions
  • Use performance trends and customer insights to proactively optimize testing programs and partner outcomes
What we offer
What we offer
  • 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
  • BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
  • Generous flexible time off approach
  • Professional development
  • Remote and hybrid first organization
  • Great working environment with a team of exceptional people
  • Fulltime
Read More
Arrow Right

Patient Experience Advisor

The purpose of this position is to directly drive the implementation, hardwiring...
Location
Location
United States
Salary
Salary:
30.70 - 46.05 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Organizational Development or Education
  • Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement
  • Ability to develop rapport quickly with all levels of leadership
  • Strong facilitation skills
  • Organizational assessment / diagnostic skills
  • Extensive knowledge of a strong consultative approach
  • Strong human relations and interpersonal skills
  • Ability to navigate and establish priorities in an often-ambiguous environment
  • Demonstrated organizational and prioritization skills
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Accountable for successful relationships with site/system administrative teams
  • Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience
  • Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes
  • Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives
  • Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model
  • Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques
What we offer
What we offer
  • Eligible for Benefits, Medical, Dental Vision and 401k
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Parttime
Read More
Arrow Right
New

Regional Account Executive

In this business development role you will be responsible for seeking out new bu...
Location
Location
United States of America , Remote, Michigan
Salary
Salary:
70000.00 - 75000.00 USD / Year
wellnow.com Logo
WellNow Urgent Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of demonstrated sales and business development experience preferably in an Occupational or Employee health related field
  • Demonstrated general knowledge of care delivery, billing, case management, and state regulation standards within the Occupational Healthcare Industry
  • Ability to perform complex negotiations – which includes dealing with senior executives and multiple decision makers in large diverse organizations
  • Ability to articulate effectively and in a concise manner
  • Ability to work both independently and in a team environment
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of people
  • Ability to create, compose, and edit written materials
  • Skill in organizing and establishing priorities
  • Must be detail-oriented and well organized
  • Basic financial analysis and visit trend review skills
Job Responsibility
Job Responsibility
  • Develop strategic marketing and sales planning with top executives
  • set objectives and methods to reach them
  • Close new business by developing and negotiating contracts and integrating contract requirements with business operations
  • Work with other department heads and staff to coordinate account setup and implement service delivery
  • Develop proposals in response to requests for proposals (RFPs)
  • Deliver sales presentations and participate in meetings with clients and external vendors or advisors
  • Maintain accurate records of all sales and prospecting activities, including sales calls, appointments, closed sales, and follow-up activity within assigned territory using a CRM (Customer Relationship Management) tool
  • Identify sales targets and leads, develop a sales funnel with expected outcomes of closing the leads and secure the targeted business opportunities
  • Develop and execute individual account sales plans to secure new customer prospects daily
  • Meet minimum monthly revenue goals established by Senior Management
What we offer
What we offer
  • paid time off
  • health
  • dental
  • vision
  • 401(k) savings plan with match
  • Fulltime
Read More
Arrow Right

Acute Dialysis Services Program Manager

Ensure the provision of quality patient care to all hospitalized patients in the...
Location
Location
United States of America , Atlantic City
Salary
Salary:
Not provided
freseniuskidneycare.com Logo
Fresenius Kidney Care Eupora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate of an accredited School of Nursing (RN)
  • Current state licensure as applicable
  • 3-5 years’ related experience
  • 3+ years’ supervisory or project/program management experience preferred
Job Responsibility
Job Responsibility
  • Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner
  • Provides direct supervision and coordination of inpatient staff
  • Responsible for high volume monthly treatments
  • Manages the tactical execution of short- and long-term objectives
  • Monitors costs/spending in all areas
  • Ensures proper staffing and operations at all contracted facilities
  • Provides leadership, coaching and development plans for all direct reports
  • Acts as an advisor to subordinate(s)
  • Responsible for hiring, coaching and counseling employees
  • Responsible for Acute Care Electronic System (ACES)
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) with company match
  • paid time off
  • parental leave
  • potential for performance-based bonuses
  • continuing education
  • collaborative environment
  • Fulltime
Read More
Arrow Right

Acute Dialysis Services Program Manager

Position requires Registered Nurse with experience working in hemodialysis and a...
Location
Location
United States of America , Marietta; Roswell
Salary
Salary:
Not provided
freseniuskidneycare.com Logo
Fresenius Kidney Care Eupora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate of an accredited School of Nursing (RN)
  • Current state licensure as applicable
  • 3-5 years’ related experience
  • 3+ years’ supervisory or project/program management experience preferred
  • Registered Nurse with experience working in hemodialysis
Job Responsibility
Job Responsibility
  • Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner
  • Provides direct supervision and coordination of inpatient staff
  • Responsible for high volume monthly treatments
  • Manages the tactical execution of short- and long-term objectives
  • Monitors costs/spending in all areas
  • Ensures proper staffing and operations at all contracted facilities
  • Provides leadership, coaching and development plans for all direct reports
  • Acts as an advisor to subordinate(s)
  • Responsible for hiring, coaching and counseling employees
  • Responsible for Acute Care Electronic System (ACES)
What we offer
What we offer
  • Healthcare
  • Continuing Education
  • Paid Time Off
  • Collaborative Environment
  • Additional Perks
  • 401(k) Retirement Saving
  • competitive compensation and benefits package
  • Fulltime
Read More
Arrow Right