Customer Service Advisor (Out of Hours) Job at Social Value Portal Ltd (London)

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Customer Service Advisor NHS

This is a telephone customer service-based role with Foundever in Maxim Park. Fu...

Location

United Kingdom , Motherwell

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Passion for helping people
able to talk on the phone
computer literacy
flexible to work 37.5 hours over 7 days
reliably commute to Motherwell, ML1 4WQ before starting work

Job Responsibility

Dealing with inbound / outbound calls in a quick and timely manner
take ownership of any challenging calls and use appropriate methods to resolve
attention to detail accurately recording and updating client systems
manage and protect customer information in line with GDPR
pro-actively keep knowledge up to date using online approved training resources in line with campaign needs

What we offer

Casual dress
Employee discount
On-site parking
Wagestream (Flexible pay, Track shifts earnings and spending, Rainy day pot, Benefits checker, Financial Coach, Discounts with Vouchers)

Fulltime

Customer Service Advisor

One of our major oil and gas clients is seeking a Customer Service to work on a ...

Location

United States , The Woodlands

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

3-5 years or relevant work experience
Proficient in Microsoft Excel, Microsoft Word, and Outlook
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to own situations as they arise
Chemical or Oil/Gas Industry

Job Responsibility

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
Builds sustainable relationships, and trust with customer accounts through open and interactive communication
Deliver excellent customer service by being reliable, responsive, empathic & competent
Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department
Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information
Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload
Serves as primary point of contact with existing key accounts
Works with accounts from placement of order through delivery
Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
Works closely with sales team to understand trends and identify growth opportunities and upcoming projects

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

24980.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Parttime

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

24980.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Customer Service Advisor

Location

United Kingdom , Glasgow

Salary:

26700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Flexibility to work 35 hours per week, across a 7 day rota
Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too
Strong communication and listening skills, with empathy and resilience to handle complex queries
Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment

Job Responsibility

Handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates
Guide customers towards our digital self-service options
Play a key role in resolving complaints, making sure every customer feels valued.

What we offer

12% pension
private medical insurance with 24/7 virtual GP access
performance-related bonus
generous holiday allowance (with the option to buy more)
family-friendly policies
learning opportunities
competitive holiday allowance
life assurance
private medical care
pension contribution

Fulltime

Customer Service Advisor

At Hozelock, we’ve been helping people nurture their gardens for generations. Fr...

Location

United Kingdom , Birmingham

Salary:

12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a customer service/similar role
Must be comfortable speaking to customers over the telephone, including giving instructions and providing technical information
A good standard of written and verbal communication skills
Able to listen, project empathy, and resolve issues
Comfortable working in a team environment
Self-disciplined to work to tight deadlines and within set procedures
Able to operate calmly when managing a heavy workload
Available to work flexible hours including weekends (Saturday)

Job Responsibility

Providing outstanding service to customers through all of your interactions
Communicating with customers accurately and efficiently via telephone, email, post and social media
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
Respond to all customer queries and complaints using the organisations policies and procedures
Take ownership for enquiries and complaints from first point of contact to resolution
Advising on technical queries or issues
Escalate more in-depth/technical queries to the appropriate personal and follow up (e.g., Quality/Marketing)
Complete relevant administration to document customer enquiries and complaints
Support other team members to manage fluctuating call volumes throughout the department

What we offer

Life assurance (x4 annual salary)
Health Cash Plan (Bronze cover)
Employee Assistance Programme
Hozelock Benefits Hub (retail discounts)
Staff shop (discounted)
Free onsite parking with EV Chargers

Fulltime

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

24003.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Parttime

Customer Service Advisor

As a Customer Service Advisor, you will be the first point of contact for our re...

Location

United Kingdom , Edinburgh

Salary:

25545.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a customer service or call centre role, preferably within property management, student accommodation, or a related sector
Excellent communication skills, both verbal and written, with a friendly and approachable manner
Strong organisational skills and the ability to manage multiple enquiries efficiently
Proficiency in using CRM systems, Microsoft Office, and other common business software
Ability to remain calm and professional when handling challenging situations
Flexibility to work part-time hours as required, with a willingness to adapt to changing priorities
A commitment to delivering outstanding customer service and supporting team goals

Job Responsibility

Respond promptly and courteously to resident enquiries via telephone, email, and in-person
Provide accurate information regarding tenancy agreements, maintenance requests, and community policies
Log and track resident issues using company CRM and escalate where necessary to ensure timely resolution
Maintain up-to-date knowledge of company services, policies, and local area information
Support property management teams with administrative tasks related to resident communication
Contribute to continuous improvement initiatives by providing feedback on common resident concerns and service bottlenecks
Promote a positive and inclusive environment for all residents

What we offer

Competitive salary of £25,545.00 per annum (pro-rated for part-time hours)
Opportunity to gain valuable experience in the student accommodation sector
Supportive and friendly team environment
Training and development opportunities to enhance your career
Access to employee wellbeing programmes
Temporary contract with potential for extension or permanent employment based on performance

Parttime

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Customer Service Advisor (Out of Hours)

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