Customer Service Advisor

German Speaking Customer Service Advisor

We are seeking a motivated and personable German-speaking Customer Service Advis...

Location

United Kingdom , Liverpool

Salary:

25837.50 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Fluent in German and English (spoken and written)
Excellent communication and interpersonal skills
Strong problem-solving abilities with a customer-first mindset
Ability to work across multiple channels and adapt to changing priorities
Positive, proactive, and professional attitude
Previous customer service experience is desirable

Job Responsibility

Handle customer interactions promptly, professionally, and in a friendly manner
Support customers across multiple channels as a blended agent
Deliver a high-touch, personalised customer experience
Answer queries, resolve issues, and recommend services tailored to customer needs
Promote memberships to non-members and advise on available services
Accurately capture and maintain customer data
Identify, highlight, and escalate service-related issues or trends when required
Meet and maintain individual and team performance targets

What we offer

Transport and accommodation costs fully covered if not local during initial training

Fulltime

Membership Services Advisor

Our client is a not-for-profit, member-owned entity dedicated to supporting heal...

Location

United Kingdom , London

Salary:

31726.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills, including accurate grammar and spelling
The ability to absorb, retain and apply complex information – an excellent memory is essential
High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
High attention to detail and a commitment to accuracy
Strong problem solving and critical thinking skills
Resilience and the ability to work under pressure
Self-motivated with a strong work ethic and a commitment to self-development
A team player who contributes positively to a supportive and collaborative culture
Open to feedback and a willingness to learn

Job Responsibility

Providing expert support to members of the medical and dental professions
Providing an efficient, accurate and professional service that is also warm and empathetic

What we offer

Annual leave 22 days plus Bank Holidays
Private medical insurance (currently with BUPA) – benefit in kind
Season ticket loan scheme
Enhanced Maternity and paternity pay
Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
Life cover benefits also apply if member of pension scheme
Company sick pay (after 3 months service) = 13 weeks
Group Income protection insurance applies after 2 years continuous service
Ride to work scheme
Employee assistance programme

Fulltime

Membership Sales Advisor

We are looking for an enthusiastic and motivated individual to join our team as ...

Location

United Kingdom , Fareham

Salary:

25396.80 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer service experience required
Sales experience desirable but not essential

Job Responsibility

Provide information about the Club’s facilities, membership packages and pricing to prospective members
Drive membership retention through regular touchpoint calls and follow-ups
Manage the sales process from initial lead generation to successful outreach
Handle telephone and web inquiries
Conduct orientation programmes for new members
Provide tours for potential members
Ensure all membership applications are completed accurately
Cross-sell and upsell services
Contribute to the achievement of monthly lead generation targets
Maintain the membership database

What we offer

Complimentary access to our health club, group exercise classes, and golf facilities
Bonus holiday days to reward long tenure
Wedding Day off (conditions apply)
Birthday Day off (conditions apply)
A paid Volunteer Day to support causes you're passionate about (available after one year’s service)
70% off meals while on duty and 25% off when off-duty
25% off retail
25% off spa treatments (if booked and taken on the day)
Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract)
Access to our Employee Assistance Programme

Fulltime

Membership Sales Advisor

We are looking for an enthusiastic and motivated individual to join our team as ...

Location

United Kingdom , Reading

Salary:

25397.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer service experience required
Sales experience desirable but not essential

Job Responsibility

Provide information about the Club’s facilities, membership packages and pricing to prospective members in person or over the phone
Drive membership retention through regular touchpoint calls and follow-ups with existing members
Manage the sales process from initial lead generation to successful outreach
Handle telephone and web inquiries
Ensure prospective members are fully informed about our offerings
Conduct orientation programmes for new members
Provide tours for potential members
Ensure all membership applications are completed accurately
Work to cross-sell and upsell
Contribute to the achievement of monthly lead generation targets

What we offer

Complimentary access to our health club, group exercise classes, and golf facilities
Bonus holiday days to reward long tenure
Wedding Day off (conditions apply)
Birthday Day off (conditions apply)
A paid Volunteer Day to support causes you're passionate about (available after one year’s service)
70% off meals while on duty and 25% off when off-duty
25% off retail
25% off spa treatments (if booked and taken on the day)
Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract)
Access to our Employee Assistance Programme

Fulltime

Membership Sales Advisor

As a Membership Sales Advisor, you will play a key role in generating new member...

Location

United Kingdom , Havant, Waterlooville

Salary:

25235.00 GBP / Year

Horizon Leisure Centres

Expiration Date

Until further notice

Requirements

Proven track record of sales success
A solid understanding and use of KPI indicators to maximise sales
Working knowledge and experience of Sales CRM systems is preferred
Experience in the gym or fitness industry is preferred
Strong communication, interpersonal and customer service skills
Ability to work well in a team-orientated environment
Self-motivated and results driven
Strong organisational and time management skills
Ability to work flexible hours, including evenings and weekends
Full Clean Driving Licence to travel between sites and to visit Corporate clients

Job Responsibility

Proactively generate new membership sales through prospecting and lead generation
Building and maintaining relationships with potential and existing members
Meeting or exceeding monthly sales targets
Developing and implementing sales strategies to increase membership
Providing optimal customer service and support to members
Participating in weekly sales meetings and providing relevant insight pertaining to membership sales and retention
Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
Responsible for the administration of membership paperwork and to ensure that it is processed accordingly
Planning and organising own daily selling activity to obtain new business
Achieve on a weekly basis standards and targets, as set by the company

What we offer

Free access to our award-winning gym’s and exercise classes for you and a +1
Employee discounts and wellbeing platform
Healthcare Cash plan
Free 24/7 access to GPs using our SmartHealth plan
Employee Assistance Programme - support for when you need it most
23 days annual leave + 8 days bank holiday
Holiday purchase scheme
Internal recognition schemes
Opportunities for training, development and progression
Free onsite parking - subject to availability

Fulltime

Location

Hong Kong , Hong Kong

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Diploma or above in business administration or related discipline
Experience in customer services in travel industry is preferred
Excellent communication and problem-solving skills
Proactive, detail-minded and able to work multi task in a fast-paced environment
Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

Job Responsibility

Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
Deliver quality customer services to members and other stakeholders
Responsible for all membership related administration works
Prepare monthly billing and reports in a timely manner
Perform any ad-hoc tasks as assigned

What we offer

15 to 18 days Annual Leave
Full Paid Leave (16 weeks Maternity / 14 days Paternity)
Discretionary Bonus
Free Priority Pass Membership (unlimited Airport Lounge access)