Customer Service Advisor (Japanese Speaking) Job at Collinson (Hong Kong)

Director of Defense & National Security Policy

Microsoft’s Corporate, External and Legal Affairs (CELA) / Government Affairs te...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Public Policy, Public Administration, Political Science, Business Administration, Law, or related field AND 6+ years work experience in the government, public policy, government affairs or related area
OR equivalent experience
An experienced external spokesperson with business-level fluency in both Japanese AND English languages, alongside excellent oral, written, presentation and interpersonal skills
Deep understanding in cybersecurity / defense / national security domains, policies and trends.

Job Responsibility

Strategic planning and execution: Develop and lead Microsoft’s public policy strategy in Japan on issues at the intersection of national security/defense and related IT infrastructure
Strategize and develop an effective outreach plan as well as help oversee related advocacy campaigns to shape policy agendas and strengthen mutual understanding between policymakers, defense/national security stakeholders, and Microsoft teams on the importance of leveraging the security and advanced capabilities of cloud-enabled AI/cybersecurity in defense and national security contexts in Japan
Proactively monitor and mitigate related policy/regulatory risks as they arise
Stakeholder management: Identify, develop, and nurture relationships with key government stakeholders, to protect Microsoft’s interests and position Microsoft as a responsible partner in Japan’s domestic IT ecosystem supporting national security/defense
Develop and advance appropriate relationships with industry bodies, policy think-tanks, civil society groups, academia and media, and orchestrating related engagement across Microsoft internal stakeholders on policy issues related to technology adoption in defense and national security
Advocacy: Be the lead spokesperson and contributor to Microsoft’s external thought leadership on creating enabling public policies to support the adoption of cloud computing, AI and related technologies for cyber/national security and defense in Japan, as well as ensuring that related Government of Japan policies and investments support greater interoperability between regional allies and defense industrial base partners, underpinned by secure cloud services
Speak at public fora and/or with media/analysts, as well as working with regional Microsoft legal, industry and government affairs teams on related publications/blogs/whitepapers, and being available to speak with customers and other stakeholders at company events
Trusted advisor: Serve as a trusted advisor and expert resource for Microsoft’s teams in Japan on public policy issues relating to technology adoption in national security and defense, including security and interoperability requirements, procurement, fiscal and budgetary policy, and other rules
Provide insights and align with business segment leads to help identify and advance business opportunities related to AI/cybersecurity adoption and overall defense and national security modernisation in Japan, as well as keeping business leadership appraised of regulatory/legislative/political trends and risks relevant to both defense and civilian government cloud computing infrastructure in Japan
Engage and support the communications and marketing teams to align on key messages and talking points related to these topics

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Taiwan , Taipei

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking
Microsoft Azure IAAS Platform – Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS, Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting
Azure Platform development and deployment Lifecycle
Familiarity with tools: PowerShell, Netmon, Fiddler, CLI
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Operating System – Windows and Linux – Familiarity with Active Directory, Security, OS Internals concepts (Windows & Linux)

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

New

Advanced Delivery Architect

As an Advanced Delivery Architect for the Advanced Services organization, you wi...

Location

Japan

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

5+ years of customer facing experience
3+ years of experience in one or a combination of: Cloud architecture or engineering, Security architecture or engineering, Post sales implementation or engineering, Professional Services or Service Delivery
Hands on knowledge and experience building, securing, or administering applications or solutions in one or more GCP, Azure, and/or AWS
Scripting or coding experience in Python, Bash, Go, Rego, or PowerShell
Experience with writing and using any of the following: Helm Charts, Cloudformation, ARM Templates, Terraform
Experience administering or architecting cloud containers and Kubernetes
Practical knowledge of the SDLC, DevOps tools and processes, and CI/CD systems
Cloud security knowledge in the areas of CSPM, CWPP, CIEM, CNAPP and/or Vulnerability Management
Excellent written and verbal communication skills
Excellent organizational and time management skills

Job Responsibility

Work as a designated technical expert for delivery of Wiz’s services portfolio
Advise customers on cloud security best practices and how to secure their cloud deployments and act as a trusted advisor for clients on behalf of Wiz
Provide overviews of how Wiz integrates across a customer’s security architecture
Delivery of projects as a subject matter expert in 2 or more of the following categories: Migrations & Integration, Advanced Deployments, Cloud Security Posture (CSP), Secure Code Development (SCD), Cloud Detection & Response (CDR), Data & AI (DSPM & AISPM)
Ensure customers are maximizing their return on investment by implementing Wiz to achieve their security objectives through project-based services
Identify risks within the project and work with the project management team to notify appropriate stakeholders
Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client
Maintain current functional and technical knowledge of the Wiz Services and products
Working with the Wiz product team to provide direct feedback on feature request and bugs identified within the delivered project scope

Fulltime

Supplier Delivery Manager

As a Senior Support Delivery Management Manager, you will lead a team of individ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or Business Leadership, or relevant degree AND 4+ years of managing outsource vendors, direct customer support experience, program management, and/or support management experience
OR equivalent experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing
moderate spoken English skills
Ability to meet Microsoft, customer and / or government security screening requirements
Required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

People Management: deliver success through team empowerment and accountability
enable individuals on your team to operate in the service delivery details
Operationalizing Line of Business (LOB) Needs: Ensure adherence to service delivery standards by monitoring team progress and implementing improvements
Manage Partner Technical Advisors (PTAs) and Supplier Delivery Manager individual contributors (SDM ICs)
Drive process improvements, faster issue resolution, and budget accountability for delivery partner relationships
Delivery Partner Management: Collaborate on delivery partner (DP) contract administration and provide guidance and leadership for global delivery partner strategies and set goals, communicate strategy, and oversee operational expenditures
Workflow Management: Support your team in driving delivery excellence through customer satisfaction and hold delivery partners accountable and optimize efficiency gains and instill Customer Experience Framework (CXF) culture
Escalation Management: Drive issue resolution, manage escalations, and ensure robust communication and coach delivery partners during escalations and proactively identify themes

Fulltime

New

Cloud Solution Architect - Infrastructure

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience working on technical projects
Business communications - reading, writing and speaking English
Native Japanese reading & writing with highest proficiency is a must
Azure Infrastructure Core (Storage, Network, Compute)
Cloud Adoption Framework and Well-Architected Framework
Azure Landing Zones
Azure Backup & Site Recovery
Azure Migration

Job Responsibility

Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights and map architecture, and Digital & AI transformation solutions to customer/partner business outcomes
Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources
Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements
Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various of architecture solutions to meet business and IT requirements and resolve identified technical constraints
Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers
Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction
Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor's architecture solutions and identify Microsoft's strengths
Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value
Customer Satisfaction – Deliver positive Customer Satisfaction

Fulltime

New

Food Technology Teacher

An established Alternative Provision in the London Borough of Hillingdon is seek...

Location

United Kingdom , London

Salary:

Not provided

Philosophy Education

Expiration Date

Until further notice

Requirements

Qualified Teacher Status (QTS) or relevant teaching qualification
Experience teaching Food Technology at KS3 and/or KS4

Job Responsibility

Plan and deliver engaging, practical Food Technology lessons tailored to varying abilities
Support students in developing essential life skills, independence and confidence
Adapt teaching strategies to meet diverse behavioural and educational needs
Build strong, positive relationships to re-engage students in learning
Work collaboratively within a supportive, multidisciplinary team

What we offer

Paid to Teacher Pay Scale
Smaller class sizes and personalised teaching
Supportive leadership and pastoral teams
The opportunity to make a tangible difference in young people's lives

Fulltime

New

History Teacher

A warm and well-organised Secondary school located in the borough of Ealing is s...

Location

United Kingdom , Ealing

Salary:

194.00 - 278.00 GBP / Day

Philosophy Education

Expiration Date

Until further notice

Requirements

Hard-working
enthusiastic
dedicated
passion for the subject
ability to engage and inspire students
responsible for planning and delivering high-quality lessons across Key Stages 3 and 4
ensuring all students make excellent progress and develop a love for History

Job Responsibility

Planning and delivering engaging, well-structured lessons aligned with the national curriculum
assessing, tracking, and recording pupil progress to inform teaching and support individual learning needs
creating a stimulating classroom environment that encourages curiosity and independent thinking
preparing students for GCSE examinations and supporting them in achieving their academic potential
contributing to curriculum development and departmental initiatives within Humanities
working collaboratively with colleagues and parents to promote positive attitudes to learning and achievement

Fulltime

New

SEN Teaching Assistant

We are currently looking for a two SEN teaching assistants to join a really love...

Location

United Kingdom , Barnet

Salary:

93.00 - 120.00 GBP / Day

Philosophy Education

Expiration Date

Until further notice

Requirements

Experience working with children with special needs in other settings

Job Responsibility

Supporting a pupil with special educational needs on a 1:1 basis
support in all aspects of learning, playing and interacting with peers and the wider school community

Fulltime

Select Country

Customer Service Advisor (Japanese Speaking)

Collinson

Location:
Hong Kong , Hong Kong

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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