Customer Service Advisor (Japanese Speaking) Job at Collinson (Hong Kong)

Director of Defense & National Security Policy

Microsoft’s Corporate, External and Legal Affairs (CELA) / Government Affairs te...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Public Policy, Public Administration, Political Science, Business Administration, Law, or related field AND 6+ years work experience in the government, public policy, government affairs or related area
OR equivalent experience
An experienced external spokesperson with business-level fluency in both Japanese AND English languages, alongside excellent oral, written, presentation and interpersonal skills
Deep understanding in cybersecurity / defense / national security domains, policies and trends.

Job Responsibility

Strategic planning and execution: Develop and lead Microsoft’s public policy strategy in Japan on issues at the intersection of national security/defense and related IT infrastructure
Strategize and develop an effective outreach plan as well as help oversee related advocacy campaigns to shape policy agendas and strengthen mutual understanding between policymakers, defense/national security stakeholders, and Microsoft teams on the importance of leveraging the security and advanced capabilities of cloud-enabled AI/cybersecurity in defense and national security contexts in Japan
Proactively monitor and mitigate related policy/regulatory risks as they arise
Stakeholder management: Identify, develop, and nurture relationships with key government stakeholders, to protect Microsoft’s interests and position Microsoft as a responsible partner in Japan’s domestic IT ecosystem supporting national security/defense
Develop and advance appropriate relationships with industry bodies, policy think-tanks, civil society groups, academia and media, and orchestrating related engagement across Microsoft internal stakeholders on policy issues related to technology adoption in defense and national security
Advocacy: Be the lead spokesperson and contributor to Microsoft’s external thought leadership on creating enabling public policies to support the adoption of cloud computing, AI and related technologies for cyber/national security and defense in Japan, as well as ensuring that related Government of Japan policies and investments support greater interoperability between regional allies and defense industrial base partners, underpinned by secure cloud services
Speak at public fora and/or with media/analysts, as well as working with regional Microsoft legal, industry and government affairs teams on related publications/blogs/whitepapers, and being available to speak with customers and other stakeholders at company events
Trusted advisor: Serve as a trusted advisor and expert resource for Microsoft’s teams in Japan on public policy issues relating to technology adoption in national security and defense, including security and interoperability requirements, procurement, fiscal and budgetary policy, and other rules
Provide insights and align with business segment leads to help identify and advance business opportunities related to AI/cybersecurity adoption and overall defense and national security modernisation in Japan, as well as keeping business leadership appraised of regulatory/legislative/political trends and risks relevant to both defense and civilian government cloud computing infrastructure in Japan
Engage and support the communications and marketing teams to align on key messages and talking points related to these topics

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Taiwan , Taipei

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking
Microsoft Azure IAAS Platform – Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS, Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting
Azure Platform development and deployment Lifecycle
Familiarity with tools: PowerShell, Netmon, Fiddler, CLI
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Operating System – Windows and Linux – Familiarity with Active Directory, Security, OS Internals concepts (Windows & Linux)

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

New

Advanced Delivery Architect

As an Advanced Delivery Architect for the Advanced Services organization, you wi...

Location

Japan

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

5+ years of customer facing experience
3+ years of experience in one or a combination of: Cloud architecture or engineering, Security architecture or engineering, Post sales implementation or engineering, Professional Services or Service Delivery
Hands on knowledge and experience building, securing, or administering applications or solutions in one or more GCP, Azure, and/or AWS
Scripting or coding experience in Python, Bash, Go, Rego, or PowerShell
Experience with writing and using any of the following: Helm Charts, Cloudformation, ARM Templates, Terraform
Experience administering or architecting cloud containers and Kubernetes
Practical knowledge of the SDLC, DevOps tools and processes, and CI/CD systems
Cloud security knowledge in the areas of CSPM, CWPP, CIEM, CNAPP and/or Vulnerability Management
Excellent written and verbal communication skills
Excellent organizational and time management skills

Job Responsibility

Work as a designated technical expert for delivery of Wiz’s services portfolio
Advise customers on cloud security best practices and how to secure their cloud deployments and act as a trusted advisor for clients on behalf of Wiz
Provide overviews of how Wiz integrates across a customer’s security architecture
Delivery of projects as a subject matter expert in 2 or more of the following categories: Migrations & Integration, Advanced Deployments, Cloud Security Posture (CSP), Secure Code Development (SCD), Cloud Detection & Response (CDR), Data & AI (DSPM & AISPM)
Ensure customers are maximizing their return on investment by implementing Wiz to achieve their security objectives through project-based services
Identify risks within the project and work with the project management team to notify appropriate stakeholders
Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client
Maintain current functional and technical knowledge of the Wiz Services and products
Working with the Wiz product team to provide direct feedback on feature request and bugs identified within the delivered project scope

Fulltime

Supplier Delivery Manager

As a Senior Support Delivery Management Manager, you will lead a team of individ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or Business Leadership, or relevant degree AND 4+ years of managing outsource vendors, direct customer support experience, program management, and/or support management experience
OR equivalent experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing
moderate spoken English skills
Ability to meet Microsoft, customer and / or government security screening requirements
Required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

People Management: deliver success through team empowerment and accountability
enable individuals on your team to operate in the service delivery details
Operationalizing Line of Business (LOB) Needs: Ensure adherence to service delivery standards by monitoring team progress and implementing improvements
Manage Partner Technical Advisors (PTAs) and Supplier Delivery Manager individual contributors (SDM ICs)
Drive process improvements, faster issue resolution, and budget accountability for delivery partner relationships
Delivery Partner Management: Collaborate on delivery partner (DP) contract administration and provide guidance and leadership for global delivery partner strategies and set goals, communicate strategy, and oversee operational expenditures
Workflow Management: Support your team in driving delivery excellence through customer satisfaction and hold delivery partners accountable and optimize efficiency gains and instill Customer Experience Framework (CXF) culture
Escalation Management: Drive issue resolution, manage escalations, and ensure robust communication and coach delivery partners during escalations and proactively identify themes

Fulltime

New

Cloud Solution Architect - Infrastructure

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience working on technical projects
Business communications - reading, writing and speaking English
Native Japanese reading & writing with highest proficiency is a must
Azure Infrastructure Core (Storage, Network, Compute)
Cloud Adoption Framework and Well-Architected Framework
Azure Landing Zones
Azure Backup & Site Recovery
Azure Migration

Job Responsibility

Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights and map architecture, and Digital & AI transformation solutions to customer/partner business outcomes
Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources
Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements
Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various of architecture solutions to meet business and IT requirements and resolve identified technical constraints
Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers
Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction
Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor's architecture solutions and identify Microsoft's strengths
Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value
Customer Satisfaction – Deliver positive Customer Satisfaction

Fulltime

New

Night Auditor

You're like the super hero of accounting. You arrive in the night, dive deep int...

Location

United States , Franklin

Salary:

17.00 USD / Hour

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

High school education or equivalent experience is required
An Accounting background is preferred but not required
attention to detail
ability to compile facts and figures
operate software including a cash register
communicate effectively and courteously over the telephone and in person
occasionally lift luggage up to 50 pounds

Job Responsibility

Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud
Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management
Provide rooms management with a clear picture of their performance using the data gathered
Run the night audit final, after ensuring all revenue is in balance
Attend to guest needs at the front desk

What we offer

Travel discounts around the world
Referral Bonus
Free Parking
Professional Growth and Development Opportunities
Travel Discounts

Parttime

New

Program Manager - Demand Response

The Program Manager is responsible for managing Enel X's portfolios of flexibili...

Location

United States

Salary:

85400.00 - 128000.00 USD / Year

Enel

Expiration Date

August 31, 2026

Requirements

Bachelor's degree in Engineering, Business, Economics, or Statistics
Master's degree a plus
3+ of relevant work experience
2+ years of related experience in Energy and/or portfolio or asset management
Strong analytical and quantitative skills including financial modeling
Proficient working knowledge of Microsoft Office: Outlook, Word, Excel, PowerPoint
Excellent written and verbal communication
Strong client-facing and internal communication skills
Superior organizational skills and detail oriented to ensure accuracy and quality
Ability to work under occasional supervision

Job Responsibility

Manage Enel X's portfolios of flexibility assets (demand response, distributed energy resources, EVs) in electricity markets in North America
Developing innovative commercial opportunities
Maintaining strong relationships with utility and grid operator partners
Defining and delivering against the annual budget and business plan
Driving internal, cross-functional alignment necessary to achieve business success
P&L Management
Business Development
Energy Management and Optimization
Cross-Functional Alignment and Delivery

What we offer

Affordable, quality healthcare for you and your family
Life insurance and disability benefits
Retirement benefits
Flexible spending accounts
Tuition reimbursement and professional development allowance
Benefits effective as of day one
401k with match fully vested as of day one (Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits)
Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time
Paid leave programs
Opportunity to grow and develop your career with the support and mentorship of senior leaders

Fulltime

New

Sales Director - Payer Solutions

Carex is partnering with a healthcare technology partner to hire a Sales Directo...

Location

United States , Boston

Salary:

120000.00 - 140000.00 USD / Year

Carex Consulting Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, healthcare IT, or a related field
equivalent experience may be considered
5–10+ years of experience in complex healthcare software sales and account management
Demonstrated success closing both net new business and expanding existing healthcare customer accounts
Experience selling into payer organizations strongly preferred
Strong understanding of healthcare IT, interoperability, integration platforms, and modern data exchange solutions
Ability to communicate effectively with both technical and executive stakeholders
Consultative sales approach with exceptional relationship-building skills
Experience managing long sales cycles and complex enterprise opportunities
Strong verbal, written, presentation, and negotiation skills

Job Responsibility

Identify and develop new business opportunities within health plans and payer organizations
Manage and grow strategic accounts through consultative account planning and expansion strategies
Build trusted relationships with executive stakeholders including CIOs, CTOs, Operations leaders, Clinical leaders, and Digital executives
Position interoperability and integration solutions that reduce complexity, improve data quality, and streamline payer workflows
Drive sales performance through disciplined pipeline management and forecasting
Align solutions with payer priorities including administrative and medical cost reduction, interoperability and compliance initiatives, provider experience improvements, data quality and analytics readiness
Lead proposal development, product demonstrations, contract negotiations, and opportunity strategy
Coordinate cross-functional resources and virtual selling teams to maximize client outcomes
Stay informed on healthcare payer market trends including FHIR/API adoption, interoperability mandates, and evolving care delivery models
Conduct consultative discovery, needs analysis, and solution presentations

What we offer

anticipated variable bonus of $150k (uncapped)

Fulltime

Select Country

Customer Service Advisor (Japanese Speaking)

Collinson

Location:
Hong Kong , Hong Kong

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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