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Collinson Logo Collinson · Customer Service

Customer Service Advisor (Japanese Speaking)

Hong Kong, Hong Kong · Job Posted February 17, 2026
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Job Responsibility

  • Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
  • Deliver quality customer services to members and other stakeholders
  • Responsible for all membership related administration works
  • Prepare monthly billing and reports in a timely manner
  • Perform any ad-hoc tasks as assigned

Requirements

  • Diploma or above in business administration or related discipline
  • Experience in customer services in travel industry is preferred
  • Excellent communication and problem-solving skills
  • Proactive, detail-minded and able to work multi task in a fast-paced environment
  • Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

What we offer

  • 15 to 18 days Annual Leave
  • Full Paid Leave (16 weeks Maternity / 14 days Paternity)
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited Airport Lounge access)
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