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Customer Service Advisor (Japanese Speaking)

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Collinson

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Location:
Hong Kong , Hong Kong

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
  • Deliver quality customer services to members and other stakeholders
  • Responsible for all membership related administration works
  • Prepare monthly billing and reports in a timely manner
  • Perform any ad-hoc tasks as assigned

Requirements:

  • Diploma or above in business administration or related discipline
  • Experience in customer services in travel industry is preferred
  • Excellent communication and problem-solving skills
  • Proactive, detail-minded and able to work multi task in a fast-paced environment
  • Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)
What we offer:
  • 15 to 18 days Annual Leave
  • Full Paid Leave (16 weeks Maternity / 14 days Paternity)
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited Airport Lounge access)

Additional Information:

Job Posted:
February 17, 2026

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